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Neil E
All about the Money not about the customer
Velorail的点评
点评：So I don't want this review to stop anyone going as it appears from other reviews you will have a good time.😊
Saying that my experience with the manager on the phone was very unpleasant,
We booked online in the evening about 7pm. The booking was for the following day at 3pm We were taking two of our elderly parents for a treat ( we said that we would do the pedaling for them 😲) Sadly I became very sick during the night. I rang to cancel and to see if I could get a partial refund. I was quoted company policy that there are no refunds under any circumstances. Which is stated on the website. I asked if they sold my booking to someone else could I get a partial refund.?
The Manager said I was looking for a freebie? He implied he didn't believe I was sick and stated that he wouldn't lose any sleep over taking my money.
I stated that I didn't think he would talk to me like this in person, to which he said you're welcome to come down and find out. The conversation was starting to get heated so I said we should end the conversation and I would write an honest review.
I have since been sent an email with a better tone which is in my opinion just to cover his back . I encourage everyone to still go and enjoy the experience, however if things go wrong do not expect any customer courtesy or a willingness to treat you as a customer in a good way. After all it's all about your money 💰. The manager was right in what he said about company policy stating no refunds, however where is the human touch.
Saying that my experience with the manager on the phone was very unpleasant,
We booked online in the evening about 7pm. The booking was for the following day at 3pm We were taking two of our elderly parents for a treat ( we said that we would do the pedaling for them 😲) Sadly I became very sick during the night. I rang to cancel and to see if I could get a partial refund. I was quoted company policy that there are no refunds under any circumstances. Which is stated on the website. I asked if they sold my booking to someone else could I get a partial refund.?
The Manager said I was looking for a freebie? He implied he didn't believe I was sick and stated that he wouldn't lose any sleep over taking my money.
I stated that I didn't think he would talk to me like this in person, to which he said you're welcome to come down and find out. The conversation was starting to get heated so I said we should end the conversation and I would write an honest review.
I have since been sent an email with a better tone which is in my opinion just to cover his back . I encourage everyone to still go and enjoy the experience, however if things go wrong do not expect any customer courtesy or a willingness to treat you as a customer in a good way. After all it's all about your money 💰. The manager was right in what he said about company policy stating no refunds, however where is the human touch.
翻译：所以我不想让这篇评论阻止任何人前往，因为从其他评论来看，你们会玩得很开心。😊
说一下我和经理在电话里的经历非常不愉快。
我们晚上7点左右在网上预订的。预订的时间是第二天下午3点。我们打算带两位年迈的父母去享受美食（我们说好帮他们踩踏板😲）。不幸的是，我晚上病得很厉害。我打电话取消预订，看看能不能部分退款。我被告知公司规定，任何情况下都不退款。网站上有说明。我问他们，如果他们把我的预订卖给了别人，我能得到部分退款吗？
经理说我在找免费的东西？他暗示他不相信我生病了，并说他不会因为收我的钱而失眠。
我说我觉得他不会当面这样跟我说话，他说欢迎你过来了解情况。谈话开始变得激烈起来，所以我说我们应该结束谈话，我会写一篇诚实的评论。
后来我收到了一封语气好一些的邮件，在我看来，这只是为了给他打掩护。我鼓励大家继续去享受体验，但是如果出了问题，就别指望他们会有礼貌，或者愿意以好的方式对待你。毕竟，一切都关乎你的钱💰。经理说得对，公司规定不退款，但人情味儿哪里去了。
说一下我和经理在电话里的经历非常不愉快。
我们晚上7点左右在网上预订的。预订的时间是第二天下午3点。我们打算带两位年迈的父母去享受美食（我们说好帮他们踩踏板😲）。不幸的是，我晚上病得很厉害。我打电话取消预订，看看能不能部分退款。我被告知公司规定，任何情况下都不退款。网站上有说明。我问他们，如果他们把我的预订卖给了别人，我能得到部分退款吗？
经理说我在找免费的东西？他暗示他不相信我生病了，并说他不会因为收我的钱而失眠。
我说我觉得他不会当面这样跟我说话，他说欢迎你过来了解情况。谈话开始变得激烈起来，所以我说我们应该结束谈话，我会写一篇诚实的评论。
后来我收到了一封语气好一些的邮件，在我看来，这只是为了给他打掩护。我鼓励大家继续去享受体验，但是如果出了问题，就别指望他们会有礼貌，或者愿意以好的方式对待你。毕竟，一切都关乎你的钱💰。经理说得对，公司规定不退款，但人情味儿哪里去了。
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