旅行
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Absolute letdown
Sand Dune Adventures - Tours的点评
点评：An absolute letdown.
This trip to Australia is our first holiday in more than 10 years, and quadbiking was one of our most look-forward-to highlights. We ended up leaving Port Stephens with our children feeling disheartened by how poorly we were treated.
We purchased the tour for 2:30pm and received the notifications that we needed to arrive half an hour before.
However, perhaps due to the weather conditions at the sand dunes from the previous activities, our younger son did not feel well and had 2 episodes of stomach upsets from vomiting and diarrhoea which held us up a little.
We tried to get there on time, but only managed to reach the meeting venue around 2:25pm. The front desk staff despite noticing our presence and loss upon entering the venue, ignored us until we approached for help.
Our polite enquiries to see if there are anything else we could have done like catching up to the rest of the group ourselves were all cut off and returned with hostility and rudeness.
The office staff showed clear reluctance to help and we could not even answer our children when asked why we were given looks of disdain by the staff.
We were neither rude nor unreasonable, and we did not even request for any refunds as we are aware that we are not entitled to any refunds for any reason.
How we were treated is completely unjustified and there is absolutely no reason for us to be receiving this kind of service when our tour is still being fully paid for.
We do not expect understanding for the hiccups that we faced. However, a display of kindness and respect from SDA could definitely have left us feeling better for missing our tour.
This trip to Australia is our first holiday in more than 10 years, and quadbiking was one of our most look-forward-to highlights. We ended up leaving Port Stephens with our children feeling disheartened by how poorly we were treated.
We purchased the tour for 2:30pm and received the notifications that we needed to arrive half an hour before.
However, perhaps due to the weather conditions at the sand dunes from the previous activities, our younger son did not feel well and had 2 episodes of stomach upsets from vomiting and diarrhoea which held us up a little.
We tried to get there on time, but only managed to reach the meeting venue around 2:25pm. The front desk staff despite noticing our presence and loss upon entering the venue, ignored us until we approached for help.
Our polite enquiries to see if there are anything else we could have done like catching up to the rest of the group ourselves were all cut off and returned with hostility and rudeness.
The office staff showed clear reluctance to help and we could not even answer our children when asked why we were given looks of disdain by the staff.
We were neither rude nor unreasonable, and we did not even request for any refunds as we are aware that we are not entitled to any refunds for any reason.
How we were treated is completely unjustified and there is absolutely no reason for us to be receiving this kind of service when our tour is still being fully paid for.
We do not expect understanding for the hiccups that we faced. However, a display of kindness and respect from SDA could definitely have left us feeling better for missing our tour.
翻译：绝对令人失望。
这是我们十多年来第一次去澳大利亚度假，而四轮摩托车是我们最期待的亮点之一。我们最终带着孩子们离开了史蒂芬港，因为受到的恶劣待遇而感到沮丧。
我们购买了下午 2:30 的旅游团，并收到通知，我们需要提前半小时到达。
然而，也许是由于之前活动期间沙丘的天气状况，我们的小儿子感觉不舒服，呕吐和腹泻导致两次胃部不适，这让我们有点耽搁了。
我们试图准时到达，但只在下午 2:25 左右到达了会面地点。前台工作人员尽管在进入会场时注意到了我们的存在和失落，但他们一直忽视我们，直到我们上前寻求帮助。
我们礼貌地询问是否还有其他事情可以做，比如自己赶上团队的其他成员，但他们都拒绝了，并带着敌意和粗鲁的态度回应。
办公室工作人员明显不愿意提供帮助，当我们的孩子被问到为什么工作人员会用鄙视的眼神看着我们时，我们甚至无法回答。
我们既不粗鲁也不无理，我们甚至没有要求退款，因为我们知道我们无权以任何理由获得退款。
我们受到的待遇完全不公平，当我们的旅行费用尚未全额支付时，我们绝对没有理由接受这种服务。
我们不指望理解我们遇到的问题。然而，SDA 表现出的善意和尊重肯定会让我们对错过旅行感到好受一些。
这是我们十多年来第一次去澳大利亚度假，而四轮摩托车是我们最期待的亮点之一。我们最终带着孩子们离开了史蒂芬港，因为受到的恶劣待遇而感到沮丧。
我们购买了下午 2:30 的旅游团，并收到通知，我们需要提前半小时到达。
然而，也许是由于之前活动期间沙丘的天气状况，我们的小儿子感觉不舒服，呕吐和腹泻导致两次胃部不适，这让我们有点耽搁了。
我们试图准时到达，但只在下午 2:25 左右到达了会面地点。前台工作人员尽管在进入会场时注意到了我们的存在和失落，但他们一直忽视我们，直到我们上前寻求帮助。
我们礼貌地询问是否还有其他事情可以做，比如自己赶上团队的其他成员，但他们都拒绝了，并带着敌意和粗鲁的态度回应。
办公室工作人员明显不愿意提供帮助，当我们的孩子被问到为什么工作人员会用鄙视的眼神看着我们时，我们甚至无法回答。
我们既不粗鲁也不无理，我们甚至没有要求退款，因为我们知道我们无权以任何理由获得退款。
我们受到的待遇完全不公平，当我们的旅行费用尚未全额支付时，我们绝对没有理由接受这种服务。
我们不指望理解我们遇到的问题。然而，SDA 表现出的善意和尊重肯定会让我们对错过旅行感到好受一些。
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