点评:My friend booked this spa for my birthday and we called the spa the day before and added on another treatment each. My friend added a Swedish massage and I asked for a full body exfoliation to which the girl replied Elemis or medik8 I said I don’t mind which product. Our spa day and lunch started off lovely and our first treatment the facial was beautiful it came to our second treatment and everyone waiting was brought to the treatment rooms and I was left waiting on 3 separate occasions 3 seperate therapists came and asked me was I ok and I said I’m booked in for a full body exfoliation and eventually someone came 20 mins later and brought me to a treatment room! I had clearly been forgotten about. Then the treatment began and I thought there was a lot of massage and concentration on my back and then scalp massage this is not what I had booked in for! And then lo and behold treatment over no full body exfoliation! I went to desk when we finished and explained that was not what I was booked in for and the two ladies just said that the girl didn’t explain it properly to me that will be €110 please not even a sorry or anything! Really put a dampener on what would have been a lovely day, left very deflated and dissapointed 😞
翻译:我的朋友在我的生日那天预订了这家水疗中心,我们前一天给水疗中心打了电话,每个人都加了另一项护理。我的朋友加了瑞典式按摩,我要求做全身去角质,那个女孩回答说是 Elemis 或 medik8,我说我不介意用哪种产品。我们的水疗日和午餐开始得很愉快,我们的第一个面部护理很漂亮,到了第二个护理时,所有等候的人都被带到了治疗室,我被留在了 3 个不同的场合,3 个不同的治疗师过来问我是否还好,我说我预订了全身去角质,最终有人在 20 分钟后来了,把我带到了治疗室!显然我被遗忘了。然后治疗开始了,我以为有很多按摩和集中在我的背部,然后是头皮按摩,这不是我预订的!然后你瞧,治疗没有全身去角质!吃完饭后,我去前台解释说这不是我预订的,两位女士只是说,女孩没有向我解释清楚,那将需要 110 欧元,甚至连一句抱歉都没有!这真的给原本美好的一天蒙上了一层阴影,我非常沮丧和失望 😞