旅行
账户
tallmanclive
great mountain biking, poor customer service at the restuarant
Oak Valley Estate的点评
点评：a tale of two halves; awesome MTB with a great guide, trials and single track heaven; but my wife went to the restaurant to chill out and wait for us, and had poor customer service and one member of staff with a little attitude.
When we arrived at 8am, having booked for lunch and told the vineyard about our plans - for my wife to relax by the pool (that you cant swim in) and me ride e-mtb - they seemed surprised we were there and a little offish with both of us.
We'd driven and hour from Hermanus and were both expecting great things. We were early for their 9am opening, but our mtb guide had called, and made plans that this was okay for us to arrive early and my wife could sit by the pool and do some work, whilst I went off biking....ummmmmm
Biking - I was lucky to be recommended a great guide Joe Ride. Joe had sorted an emtb and headed out to see what the venue for the Wine2Wales had to offer. I was not disappointed, well signed, maintained and DRY trails. Fast and flowing with a few bits of north shore, it was great. I rode around 40 km and then headed back to the vineyard for lunch. I went via the trail head, where we had parked and took a quick shower - good facilities here, but bring all your own soap and towels.
The Vineyard restaurant - the location is lovely, a large pool, lots of shade and a contemporary inside seating area, with working wifi. HOWEVER, I had a challenging conversation with one of the staff - it was empty at this point - who couldn't find our booking, could have easily sorted it, but made such a big deal, started lunch off pretty badly.
She - lets call her Karen - then went onto explain it was all very difficult for the chef, as we hadn't booked and they would have to check if they had enough food to cater for us - still no one else at the restaurant. Also, my wife told me she was asked to leave a sun lounger next to the pool, as there were 'guests arriving' - very strange, as there was no one else yet at the pool. Anyway, we stayed for a glass of wine and then left for our hotel, skipping lunch as we knew Birkenhead House would be pleased to see us :-).
When we arrived at 8am, having booked for lunch and told the vineyard about our plans - for my wife to relax by the pool (that you cant swim in) and me ride e-mtb - they seemed surprised we were there and a little offish with both of us.
We'd driven and hour from Hermanus and were both expecting great things. We were early for their 9am opening, but our mtb guide had called, and made plans that this was okay for us to arrive early and my wife could sit by the pool and do some work, whilst I went off biking....ummmmmm
Biking - I was lucky to be recommended a great guide Joe Ride. Joe had sorted an emtb and headed out to see what the venue for the Wine2Wales had to offer. I was not disappointed, well signed, maintained and DRY trails. Fast and flowing with a few bits of north shore, it was great. I rode around 40 km and then headed back to the vineyard for lunch. I went via the trail head, where we had parked and took a quick shower - good facilities here, but bring all your own soap and towels.
The Vineyard restaurant - the location is lovely, a large pool, lots of shade and a contemporary inside seating area, with working wifi. HOWEVER, I had a challenging conversation with one of the staff - it was empty at this point - who couldn't find our booking, could have easily sorted it, but made such a big deal, started lunch off pretty badly.
She - lets call her Karen - then went onto explain it was all very difficult for the chef, as we hadn't booked and they would have to check if they had enough food to cater for us - still no one else at the restaurant. Also, my wife told me she was asked to leave a sun lounger next to the pool, as there were 'guests arriving' - very strange, as there was no one else yet at the pool. Anyway, we stayed for a glass of wine and then left for our hotel, skipping lunch as we knew Birkenhead House would be pleased to see us :-).
翻译：这个故事有两个部分：很棒的山地自行车，有一位出色的向导，有试骑和单轨天堂；但我的妻子去餐厅放松并等我们，那里的客户服务很差，一位工作人员态度有点不好。
我们早上 8 点到达，预订了午餐，并告诉葡萄园我们的计划 - 我的妻子在游泳池边放松（不能游泳），我骑电动山地自行车 - 他们似乎很惊讶我们在那里，对我们俩都有点冷淡。
我们从赫曼努斯开车一个小时，都期待着很棒的事情。我们早到了他们 9 点开门的时间，但我们的山地自行车向导打来电话，说我们可以早点到，我的妻子可以坐在游泳池边做些工作，而我去骑自行车......嗯
骑自行车 - 我很幸运，有人向我推荐了一位很棒的向导 Joe Ride。Joe 安排了一辆电动自行车，然后出发去看看 Wine2Wales 的场地有什么好玩的。我并没有失望，路标清晰，维护良好，而且干燥。快速流动，有几段北岸的路段，很棒。我骑了大约 40 公里，然后回到葡萄园吃午饭。我经过小道入口，在那里我们停车并快速淋浴 - 这里的设施很好，但请自带肥皂和毛巾。
葡萄园餐厅 - 位置很好，有一个大游泳池，有很多阴凉处和一个现代化的室内座位区，有可用的无线网络。然而，我和其中一名工作人员进行了一次具有挑战性的谈话 - 当时那里空无一人 - 他找不到我们的预订，本来可以很容易地解决，但却大惊小怪，午餐开始得相当糟糕。
她 - 我们叫她凯伦 - 然后继续解释说这对厨师来说非常困难，因为我们没有预订，他们必须检查他们是否有足够的食物来满足我们 - 餐厅里仍然没有其他人。此外，我的妻子告诉我，她被要求将一张躺椅留在泳池旁边，因为有“客人来了”——这很奇怪，因为泳池里还没有其他人。无论如何，我们留下来喝了一杯酒，然后前往酒店，没有吃午饭，因为我们知道伯肯黑德之家会很高兴见到我们 :-)。
我们早上 8 点到达，预订了午餐，并告诉葡萄园我们的计划 - 我的妻子在游泳池边放松（不能游泳），我骑电动山地自行车 - 他们似乎很惊讶我们在那里，对我们俩都有点冷淡。
我们从赫曼努斯开车一个小时，都期待着很棒的事情。我们早到了他们 9 点开门的时间，但我们的山地自行车向导打来电话，说我们可以早点到，我的妻子可以坐在游泳池边做些工作，而我去骑自行车......嗯
骑自行车 - 我很幸运，有人向我推荐了一位很棒的向导 Joe Ride。Joe 安排了一辆电动自行车，然后出发去看看 Wine2Wales 的场地有什么好玩的。我并没有失望，路标清晰，维护良好，而且干燥。快速流动，有几段北岸的路段，很棒。我骑了大约 40 公里，然后回到葡萄园吃午饭。我经过小道入口，在那里我们停车并快速淋浴 - 这里的设施很好，但请自带肥皂和毛巾。
葡萄园餐厅 - 位置很好，有一个大游泳池，有很多阴凉处和一个现代化的室内座位区，有可用的无线网络。然而，我和其中一名工作人员进行了一次具有挑战性的谈话 - 当时那里空无一人 - 他找不到我们的预订，本来可以很容易地解决，但却大惊小怪，午餐开始得相当糟糕。
她 - 我们叫她凯伦 - 然后继续解释说这对厨师来说非常困难，因为我们没有预订，他们必须检查他们是否有足够的食物来满足我们 - 餐厅里仍然没有其他人。此外，我的妻子告诉我，她被要求将一张躺椅留在泳池旁边，因为有“客人来了”——这很奇怪，因为泳池里还没有其他人。无论如何，我们留下来喝了一杯酒，然后前往酒店，没有吃午饭，因为我们知道伯肯黑德之家会很高兴见到我们 :-)。
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