旅行
账户
nickbC4456AL
Poor Service & Failed Reservations
Treehouse Beach Club的点评
点评：We were really looking forward to our visit, but unfortunately, the experience was frustrating from the start. Despite having a confirmed reservation for a cabana—which the staff could see in their system—we arrived, along with several others, only to be told there were none available. The employees seemed indifferent and offered little help or concern about their faulty reservation system.
Instead of the cabana we booked, we were given beach chairs in direct sun, even though we specifically wanted shade. The service was just as disappointing—our drinks took 10-15 minutes to arrive, and the overall lack of communication and effort made us feel unwelcome. Had the service been better, we would have gladly spent more money on food and additional drinks, but the experience left us frustrated rather than wanting to stay longer.
It’s a nice spot, but the poor customer service and failure to honor reservations left a bad impression. If they can’t guarantee what they promise, they need to either fix their system or improve how they handle these situations.
Instead of the cabana we booked, we were given beach chairs in direct sun, even though we specifically wanted shade. The service was just as disappointing—our drinks took 10-15 minutes to arrive, and the overall lack of communication and effort made us feel unwelcome. Had the service been better, we would have gladly spent more money on food and additional drinks, but the experience left us frustrated rather than wanting to stay longer.
It’s a nice spot, but the poor customer service and failure to honor reservations left a bad impression. If they can’t guarantee what they promise, they need to either fix their system or improve how they handle these situations.
翻译：我们非常期待这次旅行，但不幸的是，这次体验从一开始就令人沮丧。尽管我们和其他几个人已经确认预订了小屋，工作人员可以在他们的系统中看到，但我们到达时却被告知没有可用的小屋。员工似乎漠不关心，几乎没有提供任何帮助，也没有关心他们有缺陷的预订系统。
我们没有预订小屋，而是被安排在阳光直射的沙滩椅上，尽管我们特别想要阴凉处。服务也同样令人失望——我们的饮料花了 10-15 分钟才送来，而且整体缺乏沟通和努力，让我们感到不受欢迎。如果服务更好，我们很乐意花更多的钱购买食物和额外的饮料，但这次体验让我们感到沮丧，而不是想多呆一会儿。
这是一个不错的地方，但糟糕的客户服务和不遵守预订给我们留下了不好的印象。如果他们不能保证他们的承诺，他们需要修复他们的系统或改进他们处理这些情况的方式。
我们没有预订小屋，而是被安排在阳光直射的沙滩椅上，尽管我们特别想要阴凉处。服务也同样令人失望——我们的饮料花了 10-15 分钟才送来，而且整体缺乏沟通和努力，让我们感到不受欢迎。如果服务更好，我们很乐意花更多的钱购买食物和额外的饮料，但这次体验让我们感到沮丧，而不是想多呆一会儿。
这是一个不错的地方，但糟糕的客户服务和不遵守预订给我们留下了不好的印象。如果他们不能保证他们的承诺，他们需要修复他们的系统或改进他们处理这些情况的方式。
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