旅行
账户
Chabrro
Needs management overhaul
West Mountain的点评
点评：Arrived at 12:15p.m. yesterday, purchased a four hour lift ticket and rented equipment. After one trip on the main lift, we were told the lift was closed for maintanence and that it would be open in five or ten minutes. Over the next two hours, they told guests the lift would open "momentarily". After drilling office staff, we were advised an outside mechanic was being called in to work on it. When we and other patrons requested rental and lift refunds, we were told only vouchers would be issued. Many patrons, besides ourselves were displeased, not having the opportunity to return to West on a future day. Meantime, West ran the main lift "manually" to accomodate a ski team while ordinary patrons were left in limbo.
At 3:30 pm, the lift was still not open for patrons and West finally agreed to issue refunds to some patrons that were still waiting. Others that did not hang around so long, were not so lucky and were given vouchers, if that.
This is a lovely little mountain in a great location and it is unfortunate that there is not better management and better treatment of guests.
At 3:30 pm, the lift was still not open for patrons and West finally agreed to issue refunds to some patrons that were still waiting. Others that did not hang around so long, were not so lucky and were given vouchers, if that.
This is a lovely little mountain in a great location and it is unfortunate that there is not better management and better treatment of guests.
翻译：中午12点15分到达昨天，购买了四小时缆车票并租用了设备。乘坐主电梯一趟后，我们被告知电梯因维护而关闭，并将在五到十分钟后开放。在接下来的两个小时里，他们告诉客人电梯将“暂时”开放。在对办公室工作人员进行钻探后，我们被告知正在请一名外部机械师来进行维修。当我们和其他顾客要求租金和电梯退款时，我们被告知只会发放代金券。除了我们自己之外，许多顾客都感到不满，因为他们没有机会在未来的一天回到西方。与此同时，韦斯特“手动”运行主电梯来容纳滑雪队，而普通顾客则陷入困境。
下午 3:30，电梯仍未对顾客开放，West 最终同意向一些仍在等待的顾客退款。其他没有逗留这么久的人就没那么幸运了，他们得到了代金券，如果是这样的话。
这是一座可爱的小山，地理位置优越，不幸的是没有更好的管理和更好的对待客人。
下午 3:30，电梯仍未对顾客开放，West 最终同意向一些仍在等待的顾客退款。其他没有逗留这么久的人就没那么幸运了，他们得到了代金券，如果是这样的话。
这是一座可爱的小山，地理位置优越，不幸的是没有更好的管理和更好的对待客人。
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