点评:Attended a birthday party here with my 6 year old SEN child. After him becoming disregulated we explained to staff that he has complex needs and was becoming overwhelmed with waiting to use the inflatables (the wait was no fault of theirs) but thought it best to explain as he was so upset and the staff were tutting and staring whilst he was mid melt down. We asked if there was another way to watch the safety briefing (without having to go into the tv room) due to him screaming and the likelihood of no one else in the room actually being able to hear the briefing over his upset. We were told that it could’ve been watched at home prior. (Party host said she was never told this or given the option). Upon this discussion a member of staff stated “you should’ve brought him later in the day”. Why? Why should we have? He was a guest for a paying party- I wouldn’t recommend here to any of my SEN parent friends unfortunately. The facilities aren’t bad but the staff that we did encounter in general were rubbish, lazy and rude.
翻译:我带着 6 岁的 SEN 孩子在这里参加了一个生日派对。在他变得难以控制之后,我们向工作人员解释说,他有复杂的需求,等待使用充气玩具的时间让他不知所措(等待不是他们的错),但考虑到他非常沮丧,工作人员在他崩溃时啧啧称奇并盯着他看,我们认为最好还是解释一下。我们问是否有其他方式可以观看安全简报(不必去电视室),因为他会尖叫,而且由于他心情不好,房间里其他人可能听不到简报。我们被告知可以事先在家观看。(派对主持人说她从未被告知这一点,也没有得到这个选择)。在这次讨论中,一名工作人员说“你应该晚些时候带他来”。为什么?我们为什么要这样做?他是付费派对的客人——不幸的是,我不会向任何有 SEN 的家长朋友推荐这里。设施还不错,但我们遇到的工作人员总体来说很差劲、懒惰、粗鲁。