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Rebecca C
Shame really
Fonmon Castle的点评
点评：We visited with four children alongside another family, and overall, the experience was lovely. The children thoroughly enjoyed themselves, and the witches and Beetlejuice were fantastic, making the visit really enjoyable.
There was lack of seating in the tent area for the witches show.
However, there were a few disappointing aspects. Having already spent over £100 on tickets, food and drinks, we were surprised by how expensive the additional refreshments were. We appreciate that the food and drink outlets are run by external companies, but £9.50 for two hot chocolates, £11 for a regular burger & £6 for chips felt excessive.
We had also brought our own marshmallows, as there was no advertising or policy stating that these were not permitted. Unfortunately, on arrival to the fire pit, the staff turned the children away from the area, despite staff being on their phones stood around and the area being completely empty.
We were more than happy to pay the additional cost for activities such as axe throwing and to spend more money during our visit. However, the way the children were treated, along with the issue surrounding the marshmallows, left us feeling so disappointed that we decided not to spend another penny.
It was a real shame, as the entertainment and overall experience were fantastic, but the customer service and additional costs did take away from what could have been an excellent visit.
We had looked at booking for Christmas experience but unfortunately we have decided not to return.
There was lack of seating in the tent area for the witches show.
However, there were a few disappointing aspects. Having already spent over £100 on tickets, food and drinks, we were surprised by how expensive the additional refreshments were. We appreciate that the food and drink outlets are run by external companies, but £9.50 for two hot chocolates, £11 for a regular burger & £6 for chips felt excessive.
We had also brought our own marshmallows, as there was no advertising or policy stating that these were not permitted. Unfortunately, on arrival to the fire pit, the staff turned the children away from the area, despite staff being on their phones stood around and the area being completely empty.
We were more than happy to pay the additional cost for activities such as axe throwing and to spend more money during our visit. However, the way the children were treated, along with the issue surrounding the marshmallows, left us feeling so disappointed that we decided not to spend another penny.
It was a real shame, as the entertainment and overall experience were fantastic, but the customer service and additional costs did take away from what could have been an excellent visit.
We had looked at booking for Christmas experience but unfortunately we have decided not to return.
翻译：我们带着四个孩子与另一家人一同前往，总的来说，这次体验非常愉快。孩子们玩得兴高采烈，那些女巫和贝特尔朱斯的表现也相当出色，让整个参观过程充满乐趣。
不过，在观看女巫表演的帐篷区域，座位显得有些不足。
然而，也有几处让人失望的地方。在购票及购买食品和饮料上我们已经花费了超过100英镑，但额外的点心与饮料价格之贵还是让我们感到惊讶。我们理解餐饮摊位是由外部公司经营的，但两杯热巧克力要价9.50英镑、一个普通汉堡要11英镑、薯条也要6英镑，这样的价格实在偏高。
我们还自带了棉花糖，因为没有任何告示或规定说明不允许携带。可惜的是，当我们来到篝火区时，工作人员却将孩子们拒之门外；当时其他工作人员只是站在那里玩手机，而该区域实际上空无一人。我们非常乐意支付投斧等活动的额外费用，也乐意在这次游玩中多花些钱。然而，孩子们受到的对待方式，以及棉花糖相关的问题，让我们极为失望，以至于我们决定不再花一分钱了。
实在可惜，因为那里的娱乐项目和整体体验都相当出色，只是糟糕的客户服务与不必要的额外收费破坏了这次本可非常愉快的行程。我们原本考虑预订圣诞体验项目，但很遗憾，我们决定不再回来了。
不过，在观看女巫表演的帐篷区域，座位显得有些不足。
然而，也有几处让人失望的地方。在购票及购买食品和饮料上我们已经花费了超过100英镑，但额外的点心与饮料价格之贵还是让我们感到惊讶。我们理解餐饮摊位是由外部公司经营的，但两杯热巧克力要价9.50英镑、一个普通汉堡要11英镑、薯条也要6英镑，这样的价格实在偏高。
我们还自带了棉花糖，因为没有任何告示或规定说明不允许携带。可惜的是，当我们来到篝火区时，工作人员却将孩子们拒之门外；当时其他工作人员只是站在那里玩手机，而该区域实际上空无一人。我们非常乐意支付投斧等活动的额外费用，也乐意在这次游玩中多花些钱。然而，孩子们受到的对待方式，以及棉花糖相关的问题，让我们极为失望，以至于我们决定不再花一分钱了。
实在可惜，因为那里的娱乐项目和整体体验都相当出色，只是糟糕的客户服务与不必要的额外收费破坏了这次本可非常愉快的行程。我们原本考虑预订圣诞体验项目，但很遗憾，我们决定不再回来了。
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