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Bad customer service
Villa Toscano Winery的点评
点评：Had an awful experience at Villa Toscano on December 28th. My friend is a member and we stopped to have a tasting and for her to pick up a few shipments. She wanted to taste some of the wines she had in her shipments to see if she wanted to trade them out. The person in the office, Kelly, told her she may not be able to get a tasting because the were busy. They were a bit busy but there were only 3 of us with one be a member you would think they could fit us in. But nope. So my friend asked to trade a few of her wines to Erika. Kelly said no per owners they can not trade out to Erika while shoving a piece of paper say this into my friends face. My friend said they have done this in the past. Kelly said that can’t be true. So my friend cancelled her membership and Kelly could not careless. Kelly has awful customer service and should not have any contact with customers. I used to belong to this winery years and was thinking rejoining, needless to say that is not happing. Funny thing, throughout the tasting room there were signs “customer appreciation month”. Kelly did not get that memo.
FYI my friend was there a month ago with her parents that purchased 5 cases of wine.
FYI my friend was there a month ago with her parents that purchased 5 cases of wine.
翻译：12 月 28 日在托斯卡诺别墅经历了一次糟糕的经历。我的朋友是会员，我们停下来品尝，并让她提了几批货物。她想品尝一下她发货的一些葡萄酒，看看是否想把它们换掉。办公室里的人凯利告诉她，由于很忙，她可能无法品尝。他们有点忙，但我们只有 3 个人，其中一个是会员，你会认为他们可以容纳我们。但事实并非如此。所以我的朋友要求将她的一些葡萄酒换给埃里卡。凯利说，每个业主都不能交易给埃里卡，同时把一张纸塞到我朋友脸上这么说。我朋友说他们以前也这么做过。凯利说这不可能是真的。所以我的朋友取消了她的会员资格，凯利不能大意。凯利的客户服务很糟糕，不应该与客户有任何接触。我曾经属于这个酒庄多年，当时正在考虑重新加入，不用说，这并没有发生。有趣的是，整个品酒室都挂满了“顾客答谢月”的标志。凯利没有收到这份备忘录。
仅供参考，我的朋友一个月前和她的父母一起在那里购买了 5 箱葡萄酒。
仅供参考，我的朋友一个月前和她的父母一起在那里购买了 5 箱葡萄酒。
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