下载App
资质规则
旅行
账户
paulac266
Rude Staff ruined the experience
Happy Train的点评
点评：We took the Happy Train from Stalis around Malia and back, had a lovely trip and when we stopped the Happy Train reps were lovely.
Then we decided to go the Krassi a few days later, we asked the rep if we had to pre book, and he said “no you can pay on the train”
We went to sweet corner for breakfast first and then went to sit on the benches behind the Happy Train spot, the train was due at 9. It was 8:58 and this lady pulled up
on her bike and was so obviously visibly stressed at this point because she was late and now had a large group of people.
I approached her and asked, “is it still ok to pay onboard” she shouted, “who are you?” I explained calmy that we were told we don’t have to book and if there is space we can jump
on and pay on the train. She barked back “who are you, are you on my list” I told her to stop shouting and not to be so rude, she said she hadn’t had a coffee yet, I replied it’s no excuse
to be rude. Shame a rude employee can make the difference between a good review and bad one. We stayed the week 22-29 Aug, that should narrow down who your rude employee is.
Then we decided to go the Krassi a few days later, we asked the rep if we had to pre book, and he said “no you can pay on the train”
We went to sweet corner for breakfast first and then went to sit on the benches behind the Happy Train spot, the train was due at 9. It was 8:58 and this lady pulled up
on her bike and was so obviously visibly stressed at this point because she was late and now had a large group of people.
I approached her and asked, “is it still ok to pay onboard” she shouted, “who are you?” I explained calmy that we were told we don’t have to book and if there is space we can jump
on and pay on the train. She barked back “who are you, are you on my list” I told her to stop shouting and not to be so rude, she said she hadn’t had a coffee yet, I replied it’s no excuse
to be rude. Shame a rude employee can make the difference between a good review and bad one. We stayed the week 22-29 Aug, that should narrow down who your rude employee is.
翻译：我们从斯塔利斯乘坐快乐小火车环游马利亚，然后返回，旅途非常愉快。每次下车，快乐小火车的工作人员都非常热情友好。
几天后，我们决定去克拉西，便问工作人员是否需要提前预订，他说“不用，可以在火车上付款”。
我们先去了甜角吃早餐，然后去快乐小火车停靠点后面的长椅上坐下。火车9点发车。当时是8点58分，一位女士骑着自行车过来了。
她显然很焦虑，因为她迟到了，而且现在还带着一大群人。
我走上前去问她：“现在还能在车上付款吗？”她大声喊道：“你是谁？”我平静地解释说，我们被告知不需要预订，如果有空位，我们可以直接上车，
然后在火车上付款。她厉声回道：“你是谁？你在我的名单上吗？”我让她别喊了，也别这么没礼貌。她说她还没喝咖啡呢，我回答说这也不是无礼的理由。
一个没礼貌的员工就能决定好评还是差评，真是太可惜了。我们8月22日至29日入住，这应该能帮我们缩小范围，找出那个没礼貌的员工是谁。
几天后，我们决定去克拉西，便问工作人员是否需要提前预订，他说“不用，可以在火车上付款”。
我们先去了甜角吃早餐，然后去快乐小火车停靠点后面的长椅上坐下。火车9点发车。当时是8点58分，一位女士骑着自行车过来了。
她显然很焦虑，因为她迟到了，而且现在还带着一大群人。
我走上前去问她：“现在还能在车上付款吗？”她大声喊道：“你是谁？”我平静地解释说，我们被告知不需要预订，如果有空位，我们可以直接上车，
然后在火车上付款。她厉声回道：“你是谁？你在我的名单上吗？”我让她别喊了，也别这么没礼貌。她说她还没喝咖啡呢，我回答说这也不是无礼的理由。
一个没礼貌的员工就能决定好评还是差评，真是太可惜了。我们8月22日至29日入住，这应该能帮我们缩小范围，找出那个没礼貌的员工是谁。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
