旅行
账户
C W
1
No penguins on Penguin Island (times of the year impact your chance of seeing them)
企鹅岛的点评
点评：We went to see the penguins but there were none, however we were not told this until after we had paid $100 (4 adults) and arrived on the island. Naturally we asked where we could see them only to be told we wouldn’t at this time of year. This was advised by an employee and a volunteer who had been living on the island for weeks and they themselves hadn’t seen one. Naturally we shared our disappointment on the boat ride back and were told, “we didn’t name the island” and “they are wild animals and so there are no guarantees of seeing them”. Upon further conversation back on land with the manager we were further advised that at certain times of the year the presence of the penguins changes. This info isn’t on the web page and wasn’t shared prior to selling us ferry tickets to the island. We had followed up our dissatisfaction in email as had requested a refund, which was refused, yet instead offered 4 free ferry tickets to go again and even though I followed up again, got nil reply. It’s not clear that penguins are not always on the island and so something to consider if that’s what you are going to see, you probably won’t.
翻译：我们去看了企鹅，但什么也没看到，然而直到我们支付了 100 美元（4 名成人）并到达岛上后，我们才被告知这一点。我们自然而然地问了我们在哪里可以看到它们，却被告知在一年中的这个时候我们看不到它们。这是一位员工和一位志愿者告诉我们的，他们在岛上住了几个星期，他们自己也没有看到过企鹅。我们自然而然地在乘船返回时分享了我们的失望，并被告知，“我们没有给这个岛起名字”和“它们是野生动物，所以不能保证能看到它们”。在陆地上与经理进一步交谈后，我们进一步被告知，在一年中的某些时候，企鹅的存在会发生变化。这个信息没有在网页上，在向我们出售前往该岛的渡轮票之前也没有分享。我们通过电子邮件跟进了我们的不满，并要求退款，但遭到拒绝，而是提供了 4 张免费渡轮票供再次前往，尽管我再次跟进，但没有得到任何回复。目前尚不清楚企鹅是否并不总是出现在岛上，因此，如果您打算看到企鹅，那么您可能不会看到它。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
