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This resort was willing to steal 4,000 from me and my family.
Bolo Beach的点评
点评：I made a reservation on November 4, 2023 for their elevated villa (there were 3 of us, alongside 2 dogs) for December 25, expecting the bombardment of people looking for resorts on December. Considering that I have been checking with them from time to time whether I have to prepare documents (or anything of the sort) for our December 25 stay, it hadn't been a smooth flow.
On December 25, we were greeted nicely by the staff, and was quite surprised that the owner, Greg, sat us down, saying that there had been a complication - that there had been a "double booking," with a 24-pax group - that the elevated villa we booked almost 2 months before the supposed stay had already been occupied. We weren't notified that an issue such as this had been happening already! Instead, we were told that we were to be transferred to a nearby resort "Bolo Sea Coast" (they were very accommodating in every way), to a room which has, according to them, "the same rate" as to what I've originally booked (I paid 7,000 PHP for the elevated villa).
To compensate for the inconvenience, we were offered a free night's stay (for when the elevated villa's unoccupied) in Bolo Hills Club with free breakfast - and at this moment, I was very thankful for the lengths they were willing to go through to have us back. The matter had been handled in a peaceful manner, and both parties had been relieved.
I decided to verify with Bolo Sea Coast whether or not the room is of the same rate as Bolo Hills Club's. The new room was worth 6,000 for bigger pax, but since there were only 3 of us, it was then 4,000. I brought this up to Bolo Hills Club's information desk the next morning, but the owner wasn't around. We were refunded by the receptionist the remaining 3,000, while I requested for some form of a "voucher" to guarantee my next stay's free night, alongside the free breakfast, which I have discussed with the owner the day before.
As we were about to leave, I received a call from said receptionist that the owner, Greg, was then only willing to give 50% of the next stay's supposed free night, with free breakfast - but if the refunded 3,000 were to be returned, the free night offer remains. I told them that they could scratch any "free offers" to be given instead, since I wouldn't bother coming back to their resort anymore.
All issues aside, the resort would've been perfect, but they were really going to lie to us and steal the 3,000 PHP from me and my family when I didn't even receive their service - business really is just business, huh, Sir Greg?
I didn't need their courtesy - it was given for the inconvenience that was in no way my fault. Those free offers were given by your discretion. Honesty, on the other hand, was somehow absent.
I don't know about everyone else, but I personally believe that honesty trumps courtesy. This resort failed to withhold that.
On December 25, we were greeted nicely by the staff, and was quite surprised that the owner, Greg, sat us down, saying that there had been a complication - that there had been a "double booking," with a 24-pax group - that the elevated villa we booked almost 2 months before the supposed stay had already been occupied. We weren't notified that an issue such as this had been happening already! Instead, we were told that we were to be transferred to a nearby resort "Bolo Sea Coast" (they were very accommodating in every way), to a room which has, according to them, "the same rate" as to what I've originally booked (I paid 7,000 PHP for the elevated villa).
To compensate for the inconvenience, we were offered a free night's stay (for when the elevated villa's unoccupied) in Bolo Hills Club with free breakfast - and at this moment, I was very thankful for the lengths they were willing to go through to have us back. The matter had been handled in a peaceful manner, and both parties had been relieved.
I decided to verify with Bolo Sea Coast whether or not the room is of the same rate as Bolo Hills Club's. The new room was worth 6,000 for bigger pax, but since there were only 3 of us, it was then 4,000. I brought this up to Bolo Hills Club's information desk the next morning, but the owner wasn't around. We were refunded by the receptionist the remaining 3,000, while I requested for some form of a "voucher" to guarantee my next stay's free night, alongside the free breakfast, which I have discussed with the owner the day before.
As we were about to leave, I received a call from said receptionist that the owner, Greg, was then only willing to give 50% of the next stay's supposed free night, with free breakfast - but if the refunded 3,000 were to be returned, the free night offer remains. I told them that they could scratch any "free offers" to be given instead, since I wouldn't bother coming back to their resort anymore.
All issues aside, the resort would've been perfect, but they were really going to lie to us and steal the 3,000 PHP from me and my family when I didn't even receive their service - business really is just business, huh, Sir Greg?
I didn't need their courtesy - it was given for the inconvenience that was in no way my fault. Those free offers were given by your discretion. Honesty, on the other hand, was somehow absent.
I don't know about everyone else, but I personally believe that honesty trumps courtesy. This resort failed to withhold that.
翻译：我于 2023 年 11 月 4 日预订了 12 月 25 日入住他们的高架别墅（我们 3 个人，还有 2 只狗），预计 12 月会出现大量寻找度假村的人们。考虑到我一直在与他们核实是否需要为 12 月 25 日的住宿准备文件（或任何类似的东西），所以流程并不顺利。
12 月 25 日，我们受到了工作人员的热情欢迎，令我们感到非常惊讶的是，店主格雷格让我们坐下，说出现了一个复杂的情况——有一个 24 人团体的“双重预订” - 我们在预定住宿前两个月预订的高架别墅已经被占用了。我们没有收到此类问题已经发生的通知！相反，我们被告知我们将被转移到附近的一个度假村“博洛海岸”（他们在各方面都非常包容），根据他们的说法，我们的房间与我所住的“价格相同”。我最初预订了（我为高架别墅支付了 7,000 PHP）。
为了弥补这一不便，我们在波洛山俱乐部 (Bolo Hills Club) 获得了一晚免费住宿（当高架别墅无人入住时），并提供免费早餐 - 此时此刻，我非常感谢他们愿意为我们付出的努力后退。事情得到了和平处理，双方都松了口气。
我决定向博洛海海岸核实一下房间的价格是否与博洛山俱乐部的价格相同。新房间对于大一点的人来说价值6000，但由于我们只有3个人，所以当时是4000。第二天早上我把这件事带到了波洛山俱乐部的问讯处，但老板不在。接待员退还了我们剩余的 3,000 美元，同时我要求提供某种形式的“优惠券”，以保证我下次住宿的免费住宿以及免费早餐，这是我前一天与业主讨论过的。
当我们准备离开时，我接到接待员的电话，说业主格雷格只愿意提供下次住宿免费住宿的 50%，并提供免费早餐 - 但如果退还 3,000 美元，免费住宿优惠仍然有效。我告诉他们，他们可以取消任何“免费优惠”，因为我不会再费心回到他们的度假村了。
抛开所有问题不谈，这个度假村本来就很完美，但他们真的会骗我们，在我什至没有得到他们的服务的情况下从我和我的家人那里偷走 3,000 PHP - 生意就是生意，呵呵，先生格雷格？
我不需要他们的礼貌——这是因为给我带来的不便，但这绝不是我的错。这些免费优惠是由您自行决定提供的。另一方面，诚实却不知何故缺失。
我不了解其他人，但我个人认为诚实胜过礼貌。这个度假村未能阻止这一点。
12 月 25 日，我们受到了工作人员的热情欢迎，令我们感到非常惊讶的是，店主格雷格让我们坐下，说出现了一个复杂的情况——有一个 24 人团体的“双重预订” - 我们在预定住宿前两个月预订的高架别墅已经被占用了。我们没有收到此类问题已经发生的通知！相反，我们被告知我们将被转移到附近的一个度假村“博洛海岸”（他们在各方面都非常包容），根据他们的说法，我们的房间与我所住的“价格相同”。我最初预订了（我为高架别墅支付了 7,000 PHP）。
为了弥补这一不便，我们在波洛山俱乐部 (Bolo Hills Club) 获得了一晚免费住宿（当高架别墅无人入住时），并提供免费早餐 - 此时此刻，我非常感谢他们愿意为我们付出的努力后退。事情得到了和平处理，双方都松了口气。
我决定向博洛海海岸核实一下房间的价格是否与博洛山俱乐部的价格相同。新房间对于大一点的人来说价值6000，但由于我们只有3个人，所以当时是4000。第二天早上我把这件事带到了波洛山俱乐部的问讯处，但老板不在。接待员退还了我们剩余的 3,000 美元，同时我要求提供某种形式的“优惠券”，以保证我下次住宿的免费住宿以及免费早餐，这是我前一天与业主讨论过的。
当我们准备离开时，我接到接待员的电话，说业主格雷格只愿意提供下次住宿免费住宿的 50%，并提供免费早餐 - 但如果退还 3,000 美元，免费住宿优惠仍然有效。我告诉他们，他们可以取消任何“免费优惠”，因为我不会再费心回到他们的度假村了。
抛开所有问题不谈，这个度假村本来就很完美，但他们真的会骗我们，在我什至没有得到他们的服务的情况下从我和我的家人那里偷走 3,000 PHP - 生意就是生意，呵呵，先生格雷格？
我不需要他们的礼貌——这是因为给我带来的不便，但这绝不是我的错。这些免费优惠是由您自行决定提供的。另一方面，诚实却不知何故缺失。
我不了解其他人，但我个人认为诚实胜过礼貌。这个度假村未能阻止这一点。
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