点评:I’ve been coming to this snooker club for a while, and when it’s running smoothly, it can actually be a really enjoyable place to play. The tables are decent and the atmosphere has the potential to be relaxed and friendly.
However, the experience varies massively depending on who’s there. On the occasions when the owner isn’t present, the environment is much more pleasant — the staff seem more comfortable, the service runs better, and the overall vibe is far more welcoming.
Unfortunately, when the owner is in the club, the atmosphere changes completely. His behaviour comes across as rude and quite obnoxious, and on several visits he has appeared to be drinking while on the premises. What’s most uncomfortable to witness is how he speaks to his staff — it often feels disrespectful and creates an awkward environment for customers.
It’s a shame because the club itself has real potential, and the staff work hard. With more professional and respectful management, this place could be excellent.
翻译:我来这家斯诺克俱乐部已经有一段时间了,如果一切顺利,这里确实是个非常令人愉快的打球场所。球台不错,气氛也很好,很有潜力营造出轻松友好的氛围。
然而,体验却很大程度上取决于谁在场。老板不在的时候,环境要好得多——员工看起来更自在,服务也更周到,整体氛围也更加热情友好。
可惜的是,老板一来,气氛就完全变了。他的行为举止粗鲁无礼,令人厌恶,而且有好几次我来的时候,他似乎还在俱乐部里喝酒。最让人不舒服的是他对待员工的方式——常常让人感觉很不尊重,也让顾客感到尴尬。
这很可惜,因为俱乐部本身很有潜力,员工也很努力。如果管理层更专业、更尊重顾客,这里本来可以成为一家非常棒的俱乐部。