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Exploitative, Greedy, and Impossible to Reach
Falls Creek Alpine Resort的点评
点评：I don’t normally write reviews like this, but I feel compelled after the absolute shambles of trying to plan a 3-day trip to Falls Creek with my kids.
Let’s start with the price: over $2,400 for lift tickets, one lesson, and gear hire for just three days. That’s not luxury chalet living – that’s just to stand on the snow. Then, after spending hours trying to figure out a way to make it remotely affordable, I find out they charge an extra fee just to load the pass onto a card. Are you kidding me?
Tried reaching out to customer service to ask about an early-bird discount extension due to a medical injury. No response. Not once. Not in three weeks. They have no phone number. No chat. Just an ignored email inbox and a smiling marketing team telling you to book now before the price gouges you even harder.
The system is opaque, bloated with sneaky fees, and deliberately unhelpful. This isn’t a family resort anymore – it’s a machine squeezing every last cent out of people who just want to give their kids a taste of the snow.
We’ve decided to take our family (and our money) elsewhere – to a different snowfield that actually values people over profits. If you're planning your first trip, I strongly recommend you do the same.
Falls Creek, you need to seriously rethink your ethics. At this point, you're not just disappointing your customers – you're driving them away.
Let’s start with the price: over $2,400 for lift tickets, one lesson, and gear hire for just three days. That’s not luxury chalet living – that’s just to stand on the snow. Then, after spending hours trying to figure out a way to make it remotely affordable, I find out they charge an extra fee just to load the pass onto a card. Are you kidding me?
Tried reaching out to customer service to ask about an early-bird discount extension due to a medical injury. No response. Not once. Not in three weeks. They have no phone number. No chat. Just an ignored email inbox and a smiling marketing team telling you to book now before the price gouges you even harder.
The system is opaque, bloated with sneaky fees, and deliberately unhelpful. This isn’t a family resort anymore – it’s a machine squeezing every last cent out of people who just want to give their kids a taste of the snow.
We’ve decided to take our family (and our money) elsewhere – to a different snowfield that actually values people over profits. If you're planning your first trip, I strongly recommend you do the same.
Falls Creek, you need to seriously rethink your ethics. At this point, you're not just disappointing your customers – you're driving them away.
翻译：我通常不写这样的评论，但在我和孩子们计划去福尔斯克里克的三天旅行，乱糟糟的计划之后，我忍不住想写一篇。
先说价格：缆车票、一节课和装备租赁，就三天，就超过2400美元。这可不是豪华小屋的生活——那只是站在雪地上玩玩而已。然后，我花了几个小时想办法让价格稍微便宜一点，结果发现他们光是把通行证充值到卡上就得额外收费。你在开玩笑吧？
我试着联系客服，询问由于医疗事故可以延长早鸟优惠吗？没有回复。一次也没有。三周都没回复。他们没有电话号码。没有聊天记录。只有一个被忽略的邮箱和一个面带微笑的营销团队，告诉你现在就预订，否则价格会更加高昂。
这个系统不透明，充斥着各种隐性费用，而且故意不提供帮助。这里不再是家庭度假胜地了——它就像一台榨干所有钱的机器，榨干了那些只想让孩子体验雪景的人们的每一分钱。
我们决定带着家人（还有我们的钱）去别的地方——去一个真正以人为本、而非利润至上的雪场。如果你正在计划你的第一次旅行，我强烈建议你也这么做。
福尔斯克里克，你需要认真反思一下你的道德规范。现在，你不仅让你的顾客失望，还在把他们赶走。
先说价格：缆车票、一节课和装备租赁，就三天，就超过2400美元。这可不是豪华小屋的生活——那只是站在雪地上玩玩而已。然后，我花了几个小时想办法让价格稍微便宜一点，结果发现他们光是把通行证充值到卡上就得额外收费。你在开玩笑吧？
我试着联系客服，询问由于医疗事故可以延长早鸟优惠吗？没有回复。一次也没有。三周都没回复。他们没有电话号码。没有聊天记录。只有一个被忽略的邮箱和一个面带微笑的营销团队，告诉你现在就预订，否则价格会更加高昂。
这个系统不透明，充斥着各种隐性费用，而且故意不提供帮助。这里不再是家庭度假胜地了——它就像一台榨干所有钱的机器，榨干了那些只想让孩子体验雪景的人们的每一分钱。
我们决定带着家人（还有我们的钱）去别的地方——去一个真正以人为本、而非利润至上的雪场。如果你正在计划你的第一次旅行，我强烈建议你也这么做。
福尔斯克里克，你需要认真反思一下你的道德规范。现在，你不仅让你的顾客失望，还在把他们赶走。
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