旅行
账户
Jasmine T
Extremely Disappointing Experience - Poor Customer Service and Unprofessional Behavior
Tellus360的点评
点评：I had the worst experience at this establishment, which I’m sharing as a first-time visitor from out of town. My family and I were excited to attend a 2000 event Saturday night but unfortunately, our visit was cut short in the most upsetting way.
Upon arrival, we paid to enter and were looking for a place to hang our coats near the restrooms. There was a long line for the women's restroom, so several women, including my nieces, briefly entered the men’s restroom. We were quickly asked to leave, which we did without issue. However, when we inquired whether other women were asked to leave as well, we were escorted out of the facility.
We had only been inside for less than 10 minutes, so I politely requested a refund. The staff member at the front said it would be possible, but we needed to remove the stamps they had given us. As I wiped mine off easily, a staff member—who claimed to be a manager—proceeded to use a permanent marker on my family members to “remove” their stamps. This was unnecessary, as the stamps could have easily been wiped off.
When my niece refused to show her stamp, the so-called manager became hostile. He forcibly pushed her out of the door, despite us already being ready to leave. My niece is small, and I was shocked by his aggressive behavior. There was no reason for this level of hostility, and it was completely unprofessional.
I’m deeply disappointed in how my family and I were treated. We felt targeted and mistreated, and I’m appalled by the conduct of both the staff and the so-called manager. This experience was incredibly frustrating, and I would not recommend this establishment to anyone based on how we were treated.
Upon arrival, we paid to enter and were looking for a place to hang our coats near the restrooms. There was a long line for the women's restroom, so several women, including my nieces, briefly entered the men’s restroom. We were quickly asked to leave, which we did without issue. However, when we inquired whether other women were asked to leave as well, we were escorted out of the facility.
We had only been inside for less than 10 minutes, so I politely requested a refund. The staff member at the front said it would be possible, but we needed to remove the stamps they had given us. As I wiped mine off easily, a staff member—who claimed to be a manager—proceeded to use a permanent marker on my family members to “remove” their stamps. This was unnecessary, as the stamps could have easily been wiped off.
When my niece refused to show her stamp, the so-called manager became hostile. He forcibly pushed her out of the door, despite us already being ready to leave. My niece is small, and I was shocked by his aggressive behavior. There was no reason for this level of hostility, and it was completely unprofessional.
I’m deeply disappointed in how my family and I were treated. We felt targeted and mistreated, and I’m appalled by the conduct of both the staff and the so-called manager. This experience was incredibly frustrating, and I would not recommend this establishment to anyone based on how we were treated.
翻译：作为第一次从外地来的游客，我在这家店的体验非常糟糕。我和我的家人很高兴能参加周六晚上的 2000 活动，但不幸的是，我们的访问以最令人沮丧的方式提前结束了。
到达后，我们付了钱进入，想找个靠近洗手间的地方挂外套。女洗手间前排了很长的队，所以包括我的侄女在内的几名女性短暂地进入了男洗手间。我们很快被要求离开，我们毫无问题地离开了。然而，当我们询问是否其他女性也被要求离开时，我们被护送出了设施。
我们只在里面待了不到 10 分钟，所以我礼貌地要求退款。前台的工作人员说可以，但我们需要去掉他们给我们的印章。当我轻松地擦掉我的印章时，一名自称是经理的工作人员开始用永久性记号笔“擦掉”我家人的印章。这是不必要的，因为印章很容易被擦掉。
当我的侄女拒绝出示她的印章时，所谓的经理变得充满敌意。尽管我们已经准备好离开，他还是强行把她推到了门外。我的侄女很小，他的攻击性行为让我震惊。这种程度的敌意毫无道理，而且完全不专业。
我对我和家人受到的待遇深感失望。我们感到被针对和虐待，我对工作人员和所谓的经理的行为感到震惊。这次经历令人难以置信地沮丧，根据我们受到的待遇，我不会向任何人推荐这家酒店。
到达后，我们付了钱进入，想找个靠近洗手间的地方挂外套。女洗手间前排了很长的队，所以包括我的侄女在内的几名女性短暂地进入了男洗手间。我们很快被要求离开，我们毫无问题地离开了。然而，当我们询问是否其他女性也被要求离开时，我们被护送出了设施。
我们只在里面待了不到 10 分钟，所以我礼貌地要求退款。前台的工作人员说可以，但我们需要去掉他们给我们的印章。当我轻松地擦掉我的印章时，一名自称是经理的工作人员开始用永久性记号笔“擦掉”我家人的印章。这是不必要的，因为印章很容易被擦掉。
当我的侄女拒绝出示她的印章时，所谓的经理变得充满敌意。尽管我们已经准备好离开，他还是强行把她推到了门外。我的侄女很小，他的攻击性行为让我震惊。这种程度的敌意毫无道理，而且完全不专业。
我对我和家人受到的待遇深感失望。我们感到被针对和虐待，我对工作人员和所谓的经理的行为感到震惊。这次经历令人难以置信地沮丧，根据我们受到的待遇，我不会向任何人推荐这家酒店。
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