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Rebekka H
Kuranda Butterfly Sanctuary - Proceed with Caution if Using a Wheelchair
Australian Butterfly Sanctuary的点评
点评：We visited with a gentleman in a wheelchair as a planned highlight of his Cairns holiday itinerary, having been assured it was accessible. Unfortunately, our experience was anything but smooth, proving to be a significant challenge rather than a relaxing visit. Narrow Paths: Almost immediately upon entry, it was clear that the paths were far too narrow in many sections. Turning the wheelchair around became an impossibility, essentially forcing us to continue forward whether safe or not.
• Uneven and Hilly Terrain: The paths were not only uneven but featured significant slopes and hills. This made pushing the wheelchair extremely difficult. I consider myself to be quite strong, yet I struggled considerably to maneuver the chair through the enclosure. Someone with less physical strength would likely find it impossible to push a chair safely through the entire route.
• Overall Effort: What should have been an enjoyable, serene experience was instead a strenuous workout, detracting significantly from the enjoyment of the sanctuary itself.
When my manager politely raised these very serious concerns about the lack of true accessibility, the response we received was unacceptable. To be told that it was our responsibility to "walk through and check first" demonstrates a concerning lack of understanding and accountability regarding the needs of mobility-impaired visitors and a clear misrepresentation of their facilities. An establishment that claims to be wheelchair accessible should uphold that standard without guests having to perform pre-inspections.
I am sure that for those on foot, the Kuranda Butterfly Sanctuary is a lovely and captivating place to visit. However, based on our firsthand experience, it is unequivocally NOT wheelchair accessible. This mislabeling is misleading, potentially dangerous, and incredibly frustrating for visitors who have made travel plans based on this information.
• Uneven and Hilly Terrain: The paths were not only uneven but featured significant slopes and hills. This made pushing the wheelchair extremely difficult. I consider myself to be quite strong, yet I struggled considerably to maneuver the chair through the enclosure. Someone with less physical strength would likely find it impossible to push a chair safely through the entire route.
• Overall Effort: What should have been an enjoyable, serene experience was instead a strenuous workout, detracting significantly from the enjoyment of the sanctuary itself.
When my manager politely raised these very serious concerns about the lack of true accessibility, the response we received was unacceptable. To be told that it was our responsibility to "walk through and check first" demonstrates a concerning lack of understanding and accountability regarding the needs of mobility-impaired visitors and a clear misrepresentation of their facilities. An establishment that claims to be wheelchair accessible should uphold that standard without guests having to perform pre-inspections.
I am sure that for those on foot, the Kuranda Butterfly Sanctuary is a lovely and captivating place to visit. However, based on our firsthand experience, it is unequivocally NOT wheelchair accessible. This mislabeling is misleading, potentially dangerous, and incredibly frustrating for visitors who have made travel plans based on this information.
翻译：我们陪同一位坐轮椅的先生参观了这里，这是他凯恩斯假期行程的一大亮点，此前我们被告知这里无障碍通行。然而，我们的体验并不顺利，与其说是一次轻松的旅行，不如说是一次巨大的挑战。狭窄的道路：几乎一进门，我们就发现很多路段的道路都太窄了。轮椅根本无法掉头，这迫使我们无论安全与否都只能继续前行。
• 崎岖不平的地形：道路不仅崎岖不平，而且还布满了明显的斜坡和丘陵。这使得推动轮椅变得异常困难。我自认为体力充沛，但还是费了好大劲才把轮椅推过围栏。体力较弱的人很可能无法安全地推着轮椅走完全程。
• 整体投入：本应是一次愉快宁静的体验，结果却变成了一场剧烈的运动，大大降低了参观保护区的乐趣。
当我的经理礼貌地提出这些关于缺乏真正无障碍设施的严重担忧时，我们得到的答复令人无法接受。被告知“先走过去检查”是我们的责任，这表明他们缺乏对行动不便游客需求的理解和责任感，也明显歪曲了他们的设施。一家声称可供轮椅通行的机构应该坚持这一标准，而无需客人进行预先检查。
我相信，对于步行的游客来说，库兰达蝴蝶保护区是一个美丽而迷人的地方。然而，根据我们的亲身体验，它绝对不适合轮椅通行。这种错误的标签具有误导性，具有潜在的危险性，并且对于那些根据这些信息制定旅行计划的游客来说，会非常令人沮丧。
• 崎岖不平的地形：道路不仅崎岖不平，而且还布满了明显的斜坡和丘陵。这使得推动轮椅变得异常困难。我自认为体力充沛，但还是费了好大劲才把轮椅推过围栏。体力较弱的人很可能无法安全地推着轮椅走完全程。
• 整体投入：本应是一次愉快宁静的体验，结果却变成了一场剧烈的运动，大大降低了参观保护区的乐趣。
当我的经理礼貌地提出这些关于缺乏真正无障碍设施的严重担忧时，我们得到的答复令人无法接受。被告知“先走过去检查”是我们的责任，这表明他们缺乏对行动不便游客需求的理解和责任感，也明显歪曲了他们的设施。一家声称可供轮椅通行的机构应该坚持这一标准，而无需客人进行预先检查。
我相信，对于步行的游客来说，库兰达蝴蝶保护区是一个美丽而迷人的地方。然而，根据我们的亲身体验，它绝对不适合轮椅通行。这种错误的标签具有误导性，具有潜在的危险性，并且对于那些根据这些信息制定旅行计划的游客来说，会非常令人沮丧。
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