旅行
账户
orielglass
Very poor customer service
Station Mill Antiques Centre的点评
点评：Sadly I feel I need to leave a bad review as the service I received on my recent visit was so poor. I call into the centre quite frequently en-route to visit my daughter in Oxford. On this occasion I found a pretty silver and mother-of-pearl collar necklace which I thought would make a nice Christmas present for her, £80 so quite pricey but I decided to buy it. We had some difficulty in working out how to open the clasp but eventually worked it out. On getting it home I opened the bag and had another look. On opening the clasp it quite literally fell apart in my hands and looking at it in pieces it was quite obvious that the joints had been broken before as they were clearly bent and simply squeezed together, one or two uses and it would simply go again. The necklace was not marked ‘as found’ or anything else that would lead me to look for such a fault.
Next day I called the Centre and initially was told that I could probably return it the next day, I would however need to speak to the manager who would call me back. He didn’t. The next day I called again and was told very clearly that refunds were NEVER given and I should have noticed the damage before buying it. In tiny print on the receipt this is also said but at no point was this drawn to my attention prior to purchase. The implication was quite clear that I had broken the clasp myself and was trying to pull a fast one! I asked to be put in touch with the dealer but was told it was not their policy to do so.
The man I spoke to was completely obstructive and more or less accused me of being a liar. Eventually he (said he was??), taking my name and contact details and would ask the dealer to contact me directly. He/she hasn’t. Needless to say I won’t be visiting the place again. Final comment. Before I visited this time I had looked at their website to check the satnav postcode. I noticed a number of poor reviews for customer service. I wish I had heeded those remarks!!
Next day I called the Centre and initially was told that I could probably return it the next day, I would however need to speak to the manager who would call me back. He didn’t. The next day I called again and was told very clearly that refunds were NEVER given and I should have noticed the damage before buying it. In tiny print on the receipt this is also said but at no point was this drawn to my attention prior to purchase. The implication was quite clear that I had broken the clasp myself and was trying to pull a fast one! I asked to be put in touch with the dealer but was told it was not their policy to do so.
The man I spoke to was completely obstructive and more or less accused me of being a liar. Eventually he (said he was??), taking my name and contact details and would ask the dealer to contact me directly. He/she hasn’t. Needless to say I won’t be visiting the place again. Final comment. Before I visited this time I had looked at their website to check the satnav postcode. I noticed a number of poor reviews for customer service. I wish I had heeded those remarks!!
翻译：遗憾的是，我觉得我需要留下一个差评，因为我最近一次访问时得到的服务太差了。我经常在去牛津看望女儿的途中到中心。有一次，我发现了一条漂亮的银质珍珠母项链，我觉得这会是一份不错的圣诞礼物，80 英镑，所以相当昂贵，但我还是决定买下它。我们在弄清楚如何打开扣环时遇到了一些困难，但最终还是解决了。把它带回家后，我打开了袋子，又看了一眼。打开扣环时，它真的在我手中散开了，看着它碎成碎片，很明显接头之前被折断过，因为它们明显弯曲并简单地挤在一起，用过一两次后又能用起来。项链上没有标明“已找到”或其他任何能让我寻找这种缺陷的标记。
第二天我打电话给中心，最初被告知我可能第二天可以退货，但我需要与经理交谈，他会给我回电话。他没有。第二天我再次打电话，他们明确告诉我他们从未退款，我应该在购买之前就注意到损坏情况。收据上的小字也写着这一点，但在购买之前我从未注意到这一点。很明显，他们暗示我自己弄坏了扣子，想骗人！我要求联系经销商，但他们说这不是他们的政策。
与我交谈的那个人完全是故意阻挠，或多或少指责我是骗子。最后他（说他是？？）记下了我的姓名和联系方式，并要求经销商直接联系我。他/她没有。不用说，我不会再来这个地方了。最后一句。这次来之前，我浏览了他们的网站，查看了卫星导航邮政编码。我注意到很多关于客户服务的差评。真希望我当时注意到了这些评论！！
第二天我打电话给中心，最初被告知我可能第二天可以退货，但我需要与经理交谈，他会给我回电话。他没有。第二天我再次打电话，他们明确告诉我他们从未退款，我应该在购买之前就注意到损坏情况。收据上的小字也写着这一点，但在购买之前我从未注意到这一点。很明显，他们暗示我自己弄坏了扣子，想骗人！我要求联系经销商，但他们说这不是他们的政策。
与我交谈的那个人完全是故意阻挠，或多或少指责我是骗子。最后他（说他是？？）记下了我的姓名和联系方式，并要求经销商直接联系我。他/她没有。不用说，我不会再来这个地方了。最后一句。这次来之前，我浏览了他们的网站，查看了卫星导航邮政编码。我注意到很多关于客户服务的差评。真希望我当时注意到了这些评论！！
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