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Water is the first principle of everything. (Thales)
Palace Green Library的点评
点评：Aristotle once said “educating the mind without educating the heart is no education at all”…… words which reception staff in the Palace Green Library should reflect on.
We have been planning a visit to Durham to share the gems of this beautiful city with a friend. Top of our list was the cathedral and the castle. As regular visitors to Durham we know tours can get busy in the summer so we pre-booked and duly arrived 15min before our tour time to collect our lanyards from reception.
Staff may be interested to note that “reception” has its roots in “action of being received or greeted” - sadly we got no greeting and rudely received.
On entering the reception area our friend (from overseas) was carrying a small bottle of water - next thing we know there was a chorus of wails and gnashing of teeth from reception staff as they yelled; NO WATER! I thought Pandora had opened the preverbal box!
Confused at the reception our friend stood there trying to understand the issue only for him to receive a further barrage of loud and hostile shouts of; no food or drink in the building!!
As a university lecturer I fully understand the risk to exhibits within a museum and library. But we were simply collecting tickets from a reception area! Was there really any need to speak to anyone in such a manner? Are we really led to believe that staff in the reception area are banned from having water behind the counter in summer? Perhaps they feared that we’d barge past and create havoc by spraying our Evian over priceless manuscripts and rare books?
The reaction of staff was uncalled for and unwarranted. A simple, courteous and friendly explanation would have sufficed.
What was meant to a an exploration of the treasures of Durham was sadly ruined by the behaviour and thoughtlessness of reception staff who are there to receive and welcome guests.
We have been planning a visit to Durham to share the gems of this beautiful city with a friend. Top of our list was the cathedral and the castle. As regular visitors to Durham we know tours can get busy in the summer so we pre-booked and duly arrived 15min before our tour time to collect our lanyards from reception.
Staff may be interested to note that “reception” has its roots in “action of being received or greeted” - sadly we got no greeting and rudely received.
On entering the reception area our friend (from overseas) was carrying a small bottle of water - next thing we know there was a chorus of wails and gnashing of teeth from reception staff as they yelled; NO WATER! I thought Pandora had opened the preverbal box!
Confused at the reception our friend stood there trying to understand the issue only for him to receive a further barrage of loud and hostile shouts of; no food or drink in the building!!
As a university lecturer I fully understand the risk to exhibits within a museum and library. But we were simply collecting tickets from a reception area! Was there really any need to speak to anyone in such a manner? Are we really led to believe that staff in the reception area are banned from having water behind the counter in summer? Perhaps they feared that we’d barge past and create havoc by spraying our Evian over priceless manuscripts and rare books?
The reaction of staff was uncalled for and unwarranted. A simple, courteous and friendly explanation would have sufficed.
What was meant to a an exploration of the treasures of Durham was sadly ruined by the behaviour and thoughtlessness of reception staff who are there to receive and welcome guests.
翻译：亚里士多德曾说过“教育心灵而不教育心灵根本就不是教育”……这句话值得宫廷绿色图书馆的接待人员反思。
我们一直计划去达勒姆参观，与朋友分享这座美丽城市的瑰宝。我们的首选是大教堂和城堡。作为达勒姆的常客，我们知道夏季的旅行会很繁忙，因此我们提前预订并在旅行时间前 15 分钟准时到达，从接待处领取挂绳。
工作人员可能有兴趣注意到，“接待”的根源是“被接待或问候的行为”——遗憾的是我们没有得到问候，而且受到了粗鲁的接待。
进入接待区时，我们的朋友（来自海外）拿着一小瓶水 - 接下来我们知道接待人员大喊大叫，齐声哀嚎和咬牙切齿；没有水！我以为潘多拉打开了前言之盒！
我们的朋友在接待处感到困惑，站在那里试图理解这个问题，结果他又收到了一连串响亮而充满敌意的叫喊声；大楼内禁止食物或饮料！
作为一名大学讲师，我完全理解博物馆和图书馆内展品的风险。但我们只是从接待区取票！真的有必要以这种方式跟别人说话吗？我们真的相信接待区的工作人员在夏天被禁止在柜台后面喝水吗？也许他们担心我们会闯过去，在无价的手稿和善本上喷洒我们的依云，造成严重破坏？
工作人员的反应是没有必要和没有根据的。一个简单、礼貌和友好的解释就足够了。
可悲的是，对达勒姆宝藏的探索被接待和欢迎客人的接待人员的行为和粗心破坏了。
我们一直计划去达勒姆参观，与朋友分享这座美丽城市的瑰宝。我们的首选是大教堂和城堡。作为达勒姆的常客，我们知道夏季的旅行会很繁忙，因此我们提前预订并在旅行时间前 15 分钟准时到达，从接待处领取挂绳。
工作人员可能有兴趣注意到，“接待”的根源是“被接待或问候的行为”——遗憾的是我们没有得到问候，而且受到了粗鲁的接待。
进入接待区时，我们的朋友（来自海外）拿着一小瓶水 - 接下来我们知道接待人员大喊大叫，齐声哀嚎和咬牙切齿；没有水！我以为潘多拉打开了前言之盒！
我们的朋友在接待处感到困惑，站在那里试图理解这个问题，结果他又收到了一连串响亮而充满敌意的叫喊声；大楼内禁止食物或饮料！
作为一名大学讲师，我完全理解博物馆和图书馆内展品的风险。但我们只是从接待区取票！真的有必要以这种方式跟别人说话吗？我们真的相信接待区的工作人员在夏天被禁止在柜台后面喝水吗？也许他们担心我们会闯过去，在无价的手稿和善本上喷洒我们的依云，造成严重破坏？
工作人员的反应是没有必要和没有根据的。一个简单、礼貌和友好的解释就足够了。
可悲的是，对达勒姆宝藏的探索被接待和欢迎客人的接待人员的行为和粗心破坏了。
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