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caledonianblue
Disappointed even though we pre booked tickets not able to travel
North Yorkshire Moors Railway (nymr)的点评
点评：As it's the school holidays we booked our tickets im advance, even booking the 12 noon jorney. On the conformation email it recommends turning up 30 minutes before your chosen departure, we arrived 40 minutes prior and collected our tickets.
By the time we had crossed the bridge to platform 2 the train was full, no seats available apart from a whole carriage for a bus trip, which we were told if they didn't turn up we could use that carriage.
The guards on the platform, were less than helpful advising us to walk the length of the train and find seats. They then suggested that as we are a family of 5 with three young children we split up into various different carriages including the children sitting without adults. Our only alternative was to get a refund and not travel. We were not the only ones treated this way.
It was explained when we got back to the ticket office, that even though we had pre booked, they sell more tickets than there are seats for the journeys. Followed by its a reduced length train, followed by they have no way on the system to book a seat or restrict the number of bookings per day. We should just wait 2 hours for the next train or stand.
No one was helpful, understanding and actually appeared to care about the customer. Very disappointed with three upset children.
By the time we had crossed the bridge to platform 2 the train was full, no seats available apart from a whole carriage for a bus trip, which we were told if they didn't turn up we could use that carriage.
The guards on the platform, were less than helpful advising us to walk the length of the train and find seats. They then suggested that as we are a family of 5 with three young children we split up into various different carriages including the children sitting without adults. Our only alternative was to get a refund and not travel. We were not the only ones treated this way.
It was explained when we got back to the ticket office, that even though we had pre booked, they sell more tickets than there are seats for the journeys. Followed by its a reduced length train, followed by they have no way on the system to book a seat or restrict the number of bookings per day. We should just wait 2 hours for the next train or stand.
No one was helpful, understanding and actually appeared to care about the customer. Very disappointed with three upset children.
翻译：由于正值学校假期，我们提前预订了车票，甚至预订了中午12点的车次。确认邮件建议提前30分钟到达车站，我们提前40分钟到达并取了票。
当我们穿过天桥到达2号站台时，火车已经满员，除了一个专门用于巴士的车厢外，没有其他座位了。工作人员告诉我们，如果巴士没来，我们可以坐那个车厢。
站台上的工作人员态度冷漠，建议我们走遍整列火车去找座位。他们还建议我们一家五口（三个小孩）分散到不同的车厢，包括让孩子们单独坐。我们唯一的选择就是退款，放弃行程。我们并不是唯一受到这种待遇的乘客。
回到售票处后，工作人员解释说，即使我们提前预订了车票，他们售出的车票数量也超过了实际座位数量。先是说这是一趟缩短长度的列车，然后又说系统里没有预订座位或限制每日预订数量的功能。我们只能等两个小时坐下一班车或者站着。
没有人愿意帮忙，没有人理解我们，也没有人真正关心乘客。三个孩子都非常失望，情绪也很低落。
当我们穿过天桥到达2号站台时，火车已经满员，除了一个专门用于巴士的车厢外，没有其他座位了。工作人员告诉我们，如果巴士没来，我们可以坐那个车厢。
站台上的工作人员态度冷漠，建议我们走遍整列火车去找座位。他们还建议我们一家五口（三个小孩）分散到不同的车厢，包括让孩子们单独坐。我们唯一的选择就是退款，放弃行程。我们并不是唯一受到这种待遇的乘客。
回到售票处后，工作人员解释说，即使我们提前预订了车票，他们售出的车票数量也超过了实际座位数量。先是说这是一趟缩短长度的列车，然后又说系统里没有预订座位或限制每日预订数量的功能。我们只能等两个小时坐下一班车或者站着。
没有人愿意帮忙，没有人理解我们，也没有人真正关心乘客。三个孩子都非常失望，情绪也很低落。
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