点评:Terrible experience at the pier on our last visit. Firstly do NOT use the contactless machine to get change for the arcades. My son used his bank card as he had saved his pocket money to use at the arcade. The machine took the money off his card and did not give him his coins. I spoke to three members of staff including the manager and was given no resolution and NO refund for my son. All I was told that it would go back on his card in 3-5 working days- which by the way it hasn’t. The manager also informed me that it had happened to several other customers, so I’m not sure why it is still available for use? Sounds like a scam to me. My son was very disappointed as I didn’t have additional funds to give him for the arcades and I didn’t want to give them any more of our money!
On top of that the food was awful- we went to buy fish and chips but was told they were accepting cash only. We ended up buying food at the diner opposite which made my mum sick.
The toilets were also out of use and we had to walk up the hill to the public toilets. It’s such a shame as we love the beach at Walton but the pier is really letting the side down.
翻译:我们上次去码头的经历糟透了。首先,千万不要用非接触式机器找零去游戏厅玩。我儿子用的是银行卡,因为他把零花钱攒起来准备在游戏厅玩。机器从他的卡里扣了钱,却没有给他零钱。我联系了包括经理在内的三名工作人员,但他们没有给出任何解决方案,也没有给我儿子退款。我只被告知3-5个工作日内会把钱退回到他的卡上——顺便说一句,现在还没有。经理还告诉我,其他几个顾客也遇到过这种情况,所以我不明白为什么这张卡还能用?听起来像个骗局。我儿子非常失望,因为我没有多余的钱给他去游戏厅玩,而且我也不想再给他们零钱了!
最重要的是,食物太难吃了——我们去买炸鱼薯条,却被告知他们只收现金。我们最后在对面的餐馆买了吃的,这让我妈妈很恶心。
厕所也坏了,我们不得不爬上山去公共厕所。这真是太可惜了,我们很喜欢沃尔顿的海滩,但码头实在让人失望。