点评:Went here for the first time with family and had a decent experience.
I don't like their setup where you have to park the car first, regardless if you already have a ticket or not, and then go inside to check-in. Of course it can get busy inside with other people buying merchandise and other stuff and you will be just stuck behind them until it is your turn. What is the point of buying ticket online if everybody needs to get in line to check in? Customers arriving, specially with tickets, wants to start their drive through experience as soon as they can. Drive through check in should be outside just like the setup other similar attractions have.
Drive through experience was good although not much animals were coming to us even though we had food for them and we went as soon as they open in the morning. Your ticket also does include the walk through animal attractions they have it inside once you are done with the outside. Price for the animal food is expensive based upon the quantity you get as animal will be finishing those from you in no time!
The other part I didn't like is them charging additional (Service/Convenience/Processing) fee on top of their regular price and the tax! They charge this fees online as well as at the store on everything. I may understand charging online, but why charging at the store if the normal price is already on the expensive side? Normal price should include everything except the tax. To me it is kind of deceiving just to have customers come in.
翻译:第一次和家人一起来这里,体验还不错。
我不喜欢他们的入场方式,不管有没有票,都必须先停车,然后再进去办理登记。当然,里面人很多,大家都在买东西,你就只能排在后面等着。既然每个人都要排队登记,那网上买票还有什么意义呢?顾客,特别是买了票的,都想尽快开始他们的驾车游览体验。驾车游览的登记应该像其他类似的景点一样,设在室外。
驾车游览体验还不错,虽然我们带了动物饲料,而且早上一开门就去了,但并没有多少动物过来。门票也包含了步行游览动物区,在室外游览结束后,可以去室内。动物饲料的价格很贵,因为量少,动物很快就会吃光!
另一点让我不满的是,他们在正常价格和税费之外,还要额外收取服务费/便利费/手续费!线上线下所有商品都收这笔费用。线上收费我还能理解,但既然正常价格已经偏高,为什么线下还要收费呢?正常价格应该包含除税费以外的所有费用。我觉得这有点像是在欺骗顾客,只是为了吸引他们进店。