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pjkoala
I should have learned my lesson to stay away. RUDE staff at front desk
Caesars Virginia的点评
点评：Terrible as always. Do not know why I waste my time staying here. I thought once again that I would give them another chance, but things have not changed. I valeted my car, walked to the front desk to check in at 3.25 pm. Stood in line and watched people get their room card. Got to the desk and was told that my room was not ready that I had to leave a number so they could text me in a hour so so. Asked why, since everyone else was going to their oom and was told housekeeping is busy. I asked if I could take another type of room, even a downgrade so I could go to the room and Renee who said, " I told you no rooms are ready" no. I asked for a manager and she said "I AM THE HOTEL MANAGER" , very loud and rudely. By that time, I gave up and headed back to valet to get my car to go find something to eat in town. Within 2 minutes, I received a text stating my room was ready. I went back to her window and was told, I had to stand in line again. Seriously, I haven't even made it 25 ft from the desk. I checked in and by this time I had just about had enough. Dropped my suitcase, went back to valet, drove to Frank's Restaurant a block away, ate dinner and went back to the hotel. I really think I learned my lesson this time. The staff could give a crap about anyone but themselves and could care less if your happy or not. Just as long as they get their paycheck.
翻译：一如既往的糟糕。真不知道为什么要浪费时间住在这里。我又想再给他们一次机会，但情况依然没有改变。我把车停在了代客泊车处，下午3点25分走到前台办理入住。我排队等候，看着人们领取房卡。到了前台，他们告诉我我的房间还没准备好，我必须留下一个号码，这样他们一个小时后才能给我发短信。他们问为什么，因为其他人都去他们的房间了，而且他们说客房服务很忙。我问他们能不能换一种房型，哪怕是降级房型，这样我就可以去那个房间了，Renee 说：“我告诉过你们没有准备好的房间。” 不行。我要求找经理，她大声粗鲁地说：“我是酒店经理。” 那时，我放弃了，回到代客泊车处取车，准备去城里找点吃的。两分钟内，我收到一条短信，说我的房间准备好了。我回到她的窗口，被告知又得排队了。说真的，我还没走到离柜台25英尺的地方呢。我办理了入住手续，这时我差不多受够了。放下行李箱，回到代客泊车处，开车去一个街区外的弗兰克餐厅，吃了晚饭，然后回到酒店。我觉得这次我真心吸取了教训。员工除了自己之外，谁都不在乎，也不在乎你开心不开心。只要他们能拿到工资就行。
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