点评:The problem started from the time we went. I went outside where the playground was and asked the waiter if there was a table. He said that it was full and to wait and i asked would it be possible to get a table once someone leaves and the answer was what do u expect for us to kick ppl out. Rude of course i did not bother to reply. After waiting 30 min we finally found a table 4 kids 3 adults. We ordered food at 13:45. We ordered two nuggets (kids menu) 3 pasta (kids menu) greek salad and seafood salad. We had asked for goat salad at first and asked if they could add tomato and cucumber. The answer was it is too busy to be able to add. I find that risiculous. Anyway we waited and waited for the food. At 14:45 we asked where the food was. The answer was it is very busy. We told them the kids are hungry and its not as if we ordered anything major and laughed. One of the waiters was very ironic and laughed in a ironic manner. Food finally came at 15:00 and it was cold obviously. My comments are these:
1. Since u know you are busy higher more staff
2. If u cnt stand complaints u shouldnt be a waiter
3. If u dnt respect ur customers then u r in the wrong business
4. For the prices u charge (over priced) customer service should be impecable.
5. For the price theu charge the portions are very small (seafood salad).
The worst experience. We came for the playground. Next time i will bring coffee and food from home at least my kids wnt starve and i wnt pay an arm and a leg for smth like this.
翻译:问题从我们去的那天就开始了。我走到外面的游乐场,问服务员有没有空位。他说满了,让我们等。我又问能不能等有人离开后再给我们安排座位,他的回答竟然是“你指望我们赶人吗?”。当然,他很没礼貌,我懒得回话。等了30分钟后,我们终于找到一张桌子,四个孩子三个大人。下午1点45分,我们点了餐。我们点了两份鸡块(儿童套餐)、三份意面(儿童套餐)、一份希腊沙拉和一份海鲜沙拉。一开始我们想点羊肉沙拉,问能不能加点番茄和黄瓜。他们的回答是太忙了,没法加。我觉得这简直荒谬。总之,我们等啊等,等了又等。下午2点45分,我们问菜什么时候上。他们的回答是太忙了。我们告诉他们孩子们饿了,而且我们点的菜也不多,然后就笑了。其中一位服务员态度非常讽刺,还用一种嘲讽的语气笑了。食物最终在下午3点才上来,而且显然已经凉了。我的评论如下:
1. 既然你们知道生意很忙,那就应该增加人手。
2. 如果不能接受顾客的投诉,就不应该做服务员。
3. 如果你们不尊重顾客,那就不适合做餐饮业。
4. 你们的收费(价格过高)应该提供无可挑剔的客户服务。
5. 你们的菜量(海鲜沙拉)和价格不成正比,分量太少。
这是我经历过的最糟糕的体验。我们本来是来游乐场的。下次我会从家里带咖啡和食物,至少我的孩子不会饿着,我也不想花冤枉钱来这里。