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GrandTour4871980****
I wont be back......
Bear Hands Brewing的点评
点评：I visited Bear Hands Brewing this past Friday evening with friends. The place was busy — understandably so, as the whole area was packed that night. I joined what appeared to be an organized line at the bar, which I respected and waited in patiently.
After nearly 25 minutes, I finally reached the front of the line — only to be told by the male bartender to "shut my mouth" and wait while he served someone who had walked straight to the end of the bar, bypassing the line entirely. This wasn't an isolated incident; several people in line had noticed and commented on the same thing throughout the wait.
When I calmly asked what the purpose of the line was, if others could skip it and get served immediately, rather than acknowledge the valid concern, the bartender told me to be quiet or leave. When I pointed out that this wasn't a fair way to treat customers who had waited, I was thrown out.
I'm 60 years old and have never been asked to leave a place of business in my life. I've written maybe four reviews total in my lifetime — that should tell you something about how significant this experience was.
What struck me was the reaction of the other people in line. Every one of them told me they felt it was unfair and thanked me for speaking up. They felt the same way but didn't feel comfortable saying anything.
I understand that busy nights are stressful for bar staff, and I have no issue with the wait itself — that's expected on a Friday night. What's not acceptable is rewarding line-cutters while ignoring paying customers who did the right thing, and then responding to a reasonable question with rudeness and ejection.
I won't be returning, and frankly it won't matter to them either way. But I think it's worthwhile to share this experience. If you encounter the same treatment here, I'd encourage you to speak up — just be prepared to be shown the door.
After nearly 25 minutes, I finally reached the front of the line — only to be told by the male bartender to "shut my mouth" and wait while he served someone who had walked straight to the end of the bar, bypassing the line entirely. This wasn't an isolated incident; several people in line had noticed and commented on the same thing throughout the wait.
When I calmly asked what the purpose of the line was, if others could skip it and get served immediately, rather than acknowledge the valid concern, the bartender told me to be quiet or leave. When I pointed out that this wasn't a fair way to treat customers who had waited, I was thrown out.
I'm 60 years old and have never been asked to leave a place of business in my life. I've written maybe four reviews total in my lifetime — that should tell you something about how significant this experience was.
What struck me was the reaction of the other people in line. Every one of them told me they felt it was unfair and thanked me for speaking up. They felt the same way but didn't feel comfortable saying anything.
I understand that busy nights are stressful for bar staff, and I have no issue with the wait itself — that's expected on a Friday night. What's not acceptable is rewarding line-cutters while ignoring paying customers who did the right thing, and then responding to a reasonable question with rudeness and ejection.
I won't be returning, and frankly it won't matter to them either way. But I think it's worthwhile to share this experience. If you encounter the same treatment here, I'd encourage you to speak up — just be prepared to be shown the door.
翻译：上周五晚上，我和朋友们去了熊手酿酒厂（Bear Hands Brewing）。那里人很多——这也不难理解，因为那天晚上整个地区都挤满了人。我在吧台前排了一条看起来很整齐的队伍，我很尊重队伍的秩序，耐心地等着。
将近25分钟后，我终于排到了队伍的最前面——结果男调酒师却让我“闭嘴”，让我先去服务一个直接走到吧台尽头、完全绕过队伍的人。这并非个例；排队的其他人也注意到了这一点，并在等待的过程中提出了同样的抱怨。
我冷静地询问排队的意义何在，其他人是否可以跳过队伍直接点单，但调酒师非但没有理解我的合理诉求，反而让我闭嘴或者离开。当我指出这种对待耐心等待的顾客的方式不公平时，他竟然把我赶了出去。
我今年60岁了，这辈子从来没有被人赶出过任何一家店。我这辈子可能也就写过四篇评论——这足以说明这次经历有多么令人震惊。
让我印象深刻的是其他排队的人的反应。他们每个人都告诉我，他们觉得这很不公平，并感谢我挺身而出。他们也有同样的感受，但却不好意思说出来。
我理解酒吧员工在繁忙的夜晚压力很大，我也并不介意等待——周五晚上人多的时候，等待是正常的。但不能接受的是，他们奖励插队的人，却无视那些守规矩的付费顾客，然后对合理的提问还态度恶劣地把人赶出去。
我不会再来了，坦白说，他们也不会在意。但我认为分享这次经历是值得的。如果你在这里遇到同样的情况，我鼓励你勇敢地站出来——只是要做好被赶出去的准备。
将近25分钟后，我终于排到了队伍的最前面——结果男调酒师却让我“闭嘴”，让我先去服务一个直接走到吧台尽头、完全绕过队伍的人。这并非个例；排队的其他人也注意到了这一点，并在等待的过程中提出了同样的抱怨。
我冷静地询问排队的意义何在，其他人是否可以跳过队伍直接点单，但调酒师非但没有理解我的合理诉求，反而让我闭嘴或者离开。当我指出这种对待耐心等待的顾客的方式不公平时，他竟然把我赶了出去。
我今年60岁了，这辈子从来没有被人赶出过任何一家店。我这辈子可能也就写过四篇评论——这足以说明这次经历有多么令人震惊。
让我印象深刻的是其他排队的人的反应。他们每个人都告诉我，他们觉得这很不公平，并感谢我挺身而出。他们也有同样的感受，但却不好意思说出来。
我理解酒吧员工在繁忙的夜晚压力很大，我也并不介意等待——周五晚上人多的时候，等待是正常的。但不能接受的是，他们奖励插队的人，却无视那些守规矩的付费顾客，然后对合理的提问还态度恶劣地把人赶出去。
我不会再来了，坦白说，他们也不会在意。但我认为分享这次经历是值得的。如果你在这里遇到同样的情况，我鼓励你勇敢地站出来——只是要做好被赶出去的准备。
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