点评:Very disappointing experience. Went with friends and family. The staff completely ignored us the moment we walked in and gave us a rather disapproving look. Lost out on two boot sales. I went back solo a bit later and, yet again, was completely blanked by staff. When one assistant became free, she turned her back on me and spoke to another customer, so they lost another sale. I have been to two other stores around the UK, and the staff are much more friendly and attentive. This experience has really put me off the brand, as my money is good anywhere, and the sales assistants' behaviour in store was rude and uncomfortable. We attended on Saturday afternoon, January 3rd 2026. I think their manager needs to reassess their staff’s training and customer service skills, as they lost out on a few sales just by their staff’s behaviour and attitude.
翻译:非常令人失望的经历。我和朋友家人一起去的。我们一进门,店员就完全无视我们,还给了我们一个很不屑的眼神。我们因此错过了两笔跳蚤市场交易。过了一会儿,我独自一人又去了一次,结果还是一样,店员对我们视而不见。好不容易有个店员空出来,她却背对着我去和别的顾客聊天,结果又丢了一笔生意。我去过英国其他两家分店,那里的店员都友好热情得多。这次的经历让我对这个品牌彻底失去了好感,毕竟我的钱在哪儿都管用,而这家店的店员态度粗鲁无礼,让人很不舒服。我们是在2026年1月3日星期六下午去的。我觉得他们的经理应该重新评估一下员工的培训和服务技能,因为仅仅是员工的行为和态度就让他们损失了几笔生意。