点评:I made a purpose trip here from Wales. It was my wedding the day before and my husband wanted to take me to buy some boots. I enquired on Facebook via their customer service, who assured me I would be served. I was turned away due to a stock delivery, asked could I return another day?! No, it’s my wedding day once, you can’t repeat that day. We are a 4 hour round trip drive and we had come there on purpose. I was in tears. They offered to serve me on the shop floor. I have anxiety and wasn’t comfortable with it. The follow up customer service has been shocking. Offered me a £50 gift card which is an insult to me as this isn’t about money. I’ve messaged one of the founders on LinkedIn and I’m hoping for a human reply and not a chat GPT generated one which I have received so far.
翻译:我从威尔士特意来这里。前一天是我的婚礼,我丈夫想带我去买几双靴子。我在 Facebook 上通过他们的客服询问,他们向我保证会为我服务。由于库存交付,他们拒绝了我,问我可以改天再来吗?!不,我的婚礼只有一次,不能再重复了。我们往返要开 4 个小时的车,我们是特意来的。我哭了。他们提出在店里为我服务。我很焦虑,对此感到不舒服。后续的客户服务令人震惊。他们给了我一张 50 英镑的礼品卡,这对我来说是一种侮辱,因为这与钱无关。我已经在 LinkedIn 上给其中一位创始人发了消息,我希望得到人工回复,而不是聊天 GPT 生成的回复,到目前为止我收到的都是这种回复。