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★☆☆☆☆ Absolutely Horrible Experience - Avoid at All Costs!
The Beach House Spa的点评
点评：I booked a "girls' getaway" massage/facial package for my wife and her friends, calling ahead with specific requests. I wanted three services in the same room, and since I wasn't sure of my wife's friends' preferences, I left a card on file for them to choose their own massage and facial types upon arrival. The receptionist confirmed this was fine, saying they'd book Swedish massages initially and adjust/charge accordingly.
The experience was a DISASTER from start to finish. First, the appointment started a FULL HOUR LATE with no prior notification! I'm reasonable and understand minor delays, but a full hour is OUTRAGEOUS. The excuse given was that a previous customer arrived late. This is UNACCEPTABLE. It suggests either double-booking or trying to squeeze in extra appointments, disregarding my on-time reservation. How can you logically reserve a room for a two-hour service starting at 5:45 pm and then book a 90-minute service at 5:00 pm in the same room? This pushed our appointment back an entire hour.
Second, and even more disturbing, the estheticians appeared to reuse facial extraction tools. After one began a facial on my wife's friend, another asked for a tool. The first esthetician whispered, "I just finished using it and there are no more!" Instead of leaving the room to retrieve fresh, sanitized tools, which is the standard practice one would expect, the estheticians proceeded to use the same tool on everyone. This strongly suggests the tool was reused without proper sanitization, which is UNSANITARY and completely UNACCEPTABLE.
Third, the sanitization process is QUESTIONABLE. My wife saw an esthetician cleaning tools in the customer bathroom after the services. This is not a proper or hygienic way to sanitize equipment.
I DO NOT RECOMMEND THIS PLACE UNDER ANY CIRCUMSTANCES!
The experience was a DISASTER from start to finish. First, the appointment started a FULL HOUR LATE with no prior notification! I'm reasonable and understand minor delays, but a full hour is OUTRAGEOUS. The excuse given was that a previous customer arrived late. This is UNACCEPTABLE. It suggests either double-booking or trying to squeeze in extra appointments, disregarding my on-time reservation. How can you logically reserve a room for a two-hour service starting at 5:45 pm and then book a 90-minute service at 5:00 pm in the same room? This pushed our appointment back an entire hour.
Second, and even more disturbing, the estheticians appeared to reuse facial extraction tools. After one began a facial on my wife's friend, another asked for a tool. The first esthetician whispered, "I just finished using it and there are no more!" Instead of leaving the room to retrieve fresh, sanitized tools, which is the standard practice one would expect, the estheticians proceeded to use the same tool on everyone. This strongly suggests the tool was reused without proper sanitization, which is UNSANITARY and completely UNACCEPTABLE.
Third, the sanitization process is QUESTIONABLE. My wife saw an esthetician cleaning tools in the customer bathroom after the services. This is not a proper or hygienic way to sanitize equipment.
I DO NOT RECOMMEND THIS PLACE UNDER ANY CIRCUMSTANCES!
翻译：我为妻子和她的朋友预订了“女孩度假”按摩/面部护理套餐，提前打电话提出了具体要求。我想在同一个房间里享受三种服务，由于我不确定妻子的朋友的喜好，所以我留下了一张卡片，让他们到达后选择自己的按摩和面部护理类型。接待员确认这没问题，说他们会先预订瑞典式按摩，然后进行相应调整/收费。
从头到尾，这次体验都是一场灾难。首先，预约开始晚了整整一个小时，没有事先通知！我很通情达理，可以理解轻微的延误，但整整一个小时太离谱了。给出的借口是之前的顾客迟到了。这是不可接受的。这意味着要么重复预订，要么试图挤出额外的预约，无视我准时的预订。你怎么能合理地预订一个从下午 5:45 开始的两小时服务的房间，然后在下午 5:00 在同一房间预订 90 分钟的服务？这让我们的预约被推迟了整整一个小时。
第二，更令人不安的是，美容师似乎重复使用了面部提取工具。当一位美容师开始为我妻子的朋友做面部护理时，另一位美容师也向我要工具。第一位美容师低声说：“我刚用完，没有了！”美容师没有离开房间去取新的、消毒过的工具（这是人们所期望的标准做法），而是继续对每个人使用相同的工具。这强烈表明该工具未经适当消毒就被重复使用，这是不卫生的，完全不可接受。
第三，消毒过程值得怀疑。我妻子看到一位美容师在服务结束后在顾客浴室里清洗工具。这不是对设备进行消毒的正确或卫生的方式。
在任何情况下，我都不推荐这个地方！
从头到尾，这次体验都是一场灾难。首先，预约开始晚了整整一个小时，没有事先通知！我很通情达理，可以理解轻微的延误，但整整一个小时太离谱了。给出的借口是之前的顾客迟到了。这是不可接受的。这意味着要么重复预订，要么试图挤出额外的预约，无视我准时的预订。你怎么能合理地预订一个从下午 5:45 开始的两小时服务的房间，然后在下午 5:00 在同一房间预订 90 分钟的服务？这让我们的预约被推迟了整整一个小时。
第二，更令人不安的是，美容师似乎重复使用了面部提取工具。当一位美容师开始为我妻子的朋友做面部护理时，另一位美容师也向我要工具。第一位美容师低声说：“我刚用完，没有了！”美容师没有离开房间去取新的、消毒过的工具（这是人们所期望的标准做法），而是继续对每个人使用相同的工具。这强烈表明该工具未经适当消毒就被重复使用，这是不卫生的，完全不可接受。
第三，消毒过程值得怀疑。我妻子看到一位美容师在服务结束后在顾客浴室里清洗工具。这不是对设备进行消毒的正确或卫生的方式。
在任何情况下，我都不推荐这个地方！
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