旅行
账户
Paul K
Shocking Service Failure – Stranded and Left with a €567 Taxi Bill
Alpes Transport Limousines的点评
点评：I am utterly appalled by the experience we had with Alpybus on August 3rd, 2024. What should have been a straightforward transfer to Geneva Airport turned into an incredibly stressful and costly ordeal for my group of 12 passengers.
We arrived at the pickup point in Saint Gervais le Fayet at 6:00 AM, well ahead of our scheduled departure time of 7:20 AM. Shortly after, we received a text notifying us of a 30-minute delay, which we reluctantly accepted. However, the bus never arrived. Despite repeatedly calling the urgent customer service line, we were met with silence during a time when every minute counted.
By the time customer service finally answered, it was too late. We were frantically trying to arrange alternative transport for 12 people, knowing we had to be at Geneva Airport by 9:30 AM for our 10:30 AM flight. Alpybus then informed us that the next driver would not be available to depart until 9:40 AM—an entirely useless update given the circumstances.
With no other options, we were forced to book last-minute taxis at a staggering cost of €567.90, just to make our flight on time. The lack of communication, timely updates, or support from Alpybus left us completely stranded. The stress this caused cannot be overstated.
This represents a complete failure of service. We entrusted Alpybus with our airport transfer, and not only did they fail to deliver, but they also left us scrambling to salvage our trip at significant personal cost. To date, we have requested a full refund of €215.50 for the unused bus fare and compensation for the taxi costs. Over 14 weeks later, we have received neither the refund nor any meaningful response from Alpybus.
This experience has been nothing short of disgraceful. I cannot stress enough how unprofessional this company is and how completely they failed in their duty to their customers. To anyone considering Alpybus, I urge you to think twice—this is not a company you can rely on.
We will continue to pursue this matter until it is resolved, but the damage is done. Our trust in Alpybus is irreparably broken.
Evidence - attached is an image of the unkept refund email correspondence, alongside a photo of their business card and the pickup location as evidence of their unprofessional conduct.
We arrived at the pickup point in Saint Gervais le Fayet at 6:00 AM, well ahead of our scheduled departure time of 7:20 AM. Shortly after, we received a text notifying us of a 30-minute delay, which we reluctantly accepted. However, the bus never arrived. Despite repeatedly calling the urgent customer service line, we were met with silence during a time when every minute counted.
By the time customer service finally answered, it was too late. We were frantically trying to arrange alternative transport for 12 people, knowing we had to be at Geneva Airport by 9:30 AM for our 10:30 AM flight. Alpybus then informed us that the next driver would not be available to depart until 9:40 AM—an entirely useless update given the circumstances.
With no other options, we were forced to book last-minute taxis at a staggering cost of €567.90, just to make our flight on time. The lack of communication, timely updates, or support from Alpybus left us completely stranded. The stress this caused cannot be overstated.
This represents a complete failure of service. We entrusted Alpybus with our airport transfer, and not only did they fail to deliver, but they also left us scrambling to salvage our trip at significant personal cost. To date, we have requested a full refund of €215.50 for the unused bus fare and compensation for the taxi costs. Over 14 weeks later, we have received neither the refund nor any meaningful response from Alpybus.
This experience has been nothing short of disgraceful. I cannot stress enough how unprofessional this company is and how completely they failed in their duty to their customers. To anyone considering Alpybus, I urge you to think twice—this is not a company you can rely on.
We will continue to pursue this matter until it is resolved, but the damage is done. Our trust in Alpybus is irreparably broken.
Evidence - attached is an image of the unkept refund email correspondence, alongside a photo of their business card and the pickup location as evidence of their unprofessional conduct.
翻译：2024 年 8 月 3 日，我乘坐 Alpybus 的经历让我大吃一惊。本来应该直接前往日内瓦机场，但对于我们 12 名乘客来说，却变成了一次极其紧张和昂贵的折磨。
我们于上午 6:00 到达圣热尔韦勒法耶的接送点，比原定的上午 7:20 出发时间提前了不少。不久之后，我们收到一条短信，通知我们延误了 30 分钟，我们勉强接受了。然而，巴士一直没有来。尽管我们多次拨打紧急客户服务热线，但在分秒必争的时刻，我们得到的回应却是沉默。
等到客服终于接听电话时，已经太晚了。我们正疯狂地为 12 个人安排替代交通工具，因为我们知道我们必须在上午 9:30 之前到达日内瓦机场，赶上上午 10:30 的航班。然后，Alpybus 通知我们，下一班司机要到上午 9:40 才能出发——考虑到当时的情况，这个更新完全没用。
由于没有其他选择，我们被迫在最后一刻预订出租车，花费高达 567.90 欧元，只是为了准时赶上航班。Alpybus 缺乏沟通、及时更新或支持，让我们完全陷入困境。这造成的压力怎么强调都不为过。
这代表着服务彻底失败。我们委托 Alpybus 提供机场接送服务，但他们不仅没有提供服务，还让我们不得不付出巨大的个人代价来挽救我们的旅程。到目前为止，我们已要求全额退还 215.50 欧元的未使用巴士票价和出租车费用。14 周后，我们既没有收到退款，也没有收到 Alpybus 的任何有意义的回复。
这次经历简直是可耻的。我无法强调这家公司是多么不专业，他们完全没有履行对客户的责任。对于任何考虑使用 Alpybus 的人，我敦促你们三思而行——这不是一家你可以信赖的公司。
我们将继续追查此事，直到问题得到解决，但损失已经造成。我们对 Alpybus 的信任已无可挽回地破裂。
证据 - 附件是未妥善处理的退款电子邮件通信的图片，以及他们的名片和取货地点的照片，作为他们不专业行为的证据。
我们于上午 6:00 到达圣热尔韦勒法耶的接送点，比原定的上午 7:20 出发时间提前了不少。不久之后，我们收到一条短信，通知我们延误了 30 分钟，我们勉强接受了。然而，巴士一直没有来。尽管我们多次拨打紧急客户服务热线，但在分秒必争的时刻，我们得到的回应却是沉默。
等到客服终于接听电话时，已经太晚了。我们正疯狂地为 12 个人安排替代交通工具，因为我们知道我们必须在上午 9:30 之前到达日内瓦机场，赶上上午 10:30 的航班。然后，Alpybus 通知我们，下一班司机要到上午 9:40 才能出发——考虑到当时的情况，这个更新完全没用。
由于没有其他选择，我们被迫在最后一刻预订出租车，花费高达 567.90 欧元，只是为了准时赶上航班。Alpybus 缺乏沟通、及时更新或支持，让我们完全陷入困境。这造成的压力怎么强调都不为过。
这代表着服务彻底失败。我们委托 Alpybus 提供机场接送服务，但他们不仅没有提供服务，还让我们不得不付出巨大的个人代价来挽救我们的旅程。到目前为止，我们已要求全额退还 215.50 欧元的未使用巴士票价和出租车费用。14 周后，我们既没有收到退款，也没有收到 Alpybus 的任何有意义的回复。
这次经历简直是可耻的。我无法强调这家公司是多么不专业，他们完全没有履行对客户的责任。对于任何考虑使用 Alpybus 的人，我敦促你们三思而行——这不是一家你可以信赖的公司。
我们将继续追查此事，直到问题得到解决，但损失已经造成。我们对 Alpybus 的信任已无可挽回地破裂。
证据 - 附件是未妥善处理的退款电子邮件通信的图片，以及他们的名片和取货地点的照片，作为他们不专业行为的证据。
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