Avoid this transfer company at all costs - Alpy Transfers (日内瓦) - Alpy Transfers - 391条旅客点评与比价

Michelle H

Avoid this transfer company at all costs

Alpy Transfers的点评

2026年09月15日发布于: 海外

点评：We had a shocking experience with Alpy. I had booked 15 young adults on a private transfer from Geneva to St Gervais. The flight was severely delayed, and despite Alpy being informed before they even dispatched a driver and vehicle, they cancelled my booking and my only alternative to get these young folk there, was to pay a full new booking fee. Outrageous! Then on the return, which was a shared transfer, the driver was 50 minutes late, no communication.
We were forced to rush the group to the airport via other means in order to just make the flight.
Alpy’s response is standard - they are always sorry but they never give refunds. They tell you to contact your own insurance instead. For a company that shuttles people to and from the airport, it’s totally unacceptable. Their competitors are providing a far superior service. Having given them an enormous amount of business, I have now told them I will never use them again. Their response was to offer me a discount on my next journey. Tone deaf!!

翻译：我们与Alpy的经历真是令人震惊。我预订了15名年轻人的私人接送服务，从日内瓦送往圣热尔韦。结果航班严重延误，尽管在Alpy派出司机和车辆之前就已经将这一情况告知他们，他们还是取消了我的预订。我为了送这些年轻人抵达目的地，不得不重新支付全额预订费。简直荒谬至极！而在返程时，虽然预订的是拼车服务，司机还是迟到了50分钟，且没有任何通知。我们被迫通过其他途径匆忙将一行人送往机场，只为赶上航班。
Alpy的回应很典型——他们总是表示歉意，但从不退款，还让乘客去联系自己的保险公司。对于一家专门提供机场接送服务的公司来说，这种做法完全不可接受。它的竞争对手们提供的服务要好得多。鉴于我们曾经给他们带来大量业务，现在我已明确表示今后绝不会再光顾了。他们的回应竟是给我下次旅程提供折扣。完全不会察言观色啊！！

查看全部 391 条点评