旅行
账户
Tripadvisor用户
Extremely Disappointing Experience at KidZania KL
KidZania Kuala Lumpur的点评
点评：I had high expectations for KidZania Kuala Lumpur but was left completely disappointed due to the poor handling of a simple payment issue. Since I couldn’t pay in cash, I used the payment link to have my friend pay through her Maybank account. The payment was successful, and I had the receipt as proof.
However, the staff kept insisting on unnecessary details like bank deductions and account information, which felt as though they were accusing me of not paying. I spent over three hours speaking to multiple staff members, including someone named Zulaika, trying to resolve this. It was exhausting and disrespectful.
Even after requesting a refund, I was eventually told I could proceed with entry—but by then, the experience was already ruined. It’s baffling how such a situation occurred when other parks accept payment receipts without any hassle.
The lack of professionalism and customer care was shocking, and I would not recommend this place to anyone. If you value your time and dignity, consider other options.
However, the staff kept insisting on unnecessary details like bank deductions and account information, which felt as though they were accusing me of not paying. I spent over three hours speaking to multiple staff members, including someone named Zulaika, trying to resolve this. It was exhausting and disrespectful.
Even after requesting a refund, I was eventually told I could proceed with entry—but by then, the experience was already ruined. It’s baffling how such a situation occurred when other parks accept payment receipts without any hassle.
The lack of professionalism and customer care was shocking, and I would not recommend this place to anyone. If you value your time and dignity, consider other options.
翻译：我对吉隆坡 KidZania 寄予厚望，但由于一个简单的付款问题处理不当，我彻底失望了。由于我无法用现金支付，我使用付款链接让我的朋友通过她的马来亚银行账户付款。付款成功，我有收据作为证明。
然而，工作人员一直坚持要求提供银行扣款和账户信息等不必要的细节，感觉好像他们在指责我没有付款。我花了三个多小时与多名工作人员交谈，其中包括一位名叫 Zulaika 的工作人员，试图解决这个问题。这既累人又无礼。
即使在要求退款后，我最终还是被告知可以继续入场——但那时，体验已经毁了。令人费解的是，当其他公园毫不费力地接受付款收据时，这种情况怎么会发生。
缺乏专业精神和客户服务令人震惊，我不会向任何人推荐这个地方。如果你珍惜你的时间和尊严，请考虑其他选择。
然而，工作人员一直坚持要求提供银行扣款和账户信息等不必要的细节，感觉好像他们在指责我没有付款。我花了三个多小时与多名工作人员交谈，其中包括一位名叫 Zulaika 的工作人员，试图解决这个问题。这既累人又无礼。
即使在要求退款后，我最终还是被告知可以继续入场——但那时，体验已经毁了。令人费解的是，当其他公园毫不费力地接受付款收据时，这种情况怎么会发生。
缺乏专业精神和客户服务令人震惊，我不会向任何人推荐这个地方。如果你珍惜你的时间和尊严，请考虑其他选择。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
