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5 stars for the establishment, yet 1 star for service
RH England Aynho Park的点评
点评：This is my first experience here, possibly my only experience due to the service unfortunately.
I pre booked at The Loggia, complimentary valet parking and initially greeted by the very professional valet gentlemen. I was informed Emma would be the host in the main entrance, again Emma was very polite and professional.
This is when the experience changed. It was 12pm, 4 or 5 tables seated and I was alone. I waited and I waited by the reception area of The Loggia and seen by staff whilst they were with another guest several metres away from where I was standing, yet no acknowledgment was made, not even a smile, more a look straight through me. Finally the 2 female staff acknowledged me and came and asked if I had made a reservation. I was seated at a smaller table behind the reception / checkin area.
Initially drinks were ordered, food was ordered and served in a timely manner. However, the staff congregated in the area to the left of where I was seated and within 1 metre. I didn’t appreciate their continuous conversations regarding other staff members including repeatedly uncomplimentary comments towards ‘Michael’ who seemed to be portrayed as a Villain at RH England. The fact that Michael was ‘no doubt in the office’ seemed to be in their favour by all accounts.
At no point was I asked how the food was whilst eating. It was only when I asked for the bill did I get asked.
A shame as I would highly recommend the surroundings. However, I wouldn’t recommend eating in The Loggia unless you wish to hear the moans of staff. Also not particularly great introduction to a new female waitress who was being shown the role having to hear the negativity in a new role.
Food, surroundings perfect. However, The Loggia staff spoilt the experience.
I pre booked at The Loggia, complimentary valet parking and initially greeted by the very professional valet gentlemen. I was informed Emma would be the host in the main entrance, again Emma was very polite and professional.
This is when the experience changed. It was 12pm, 4 or 5 tables seated and I was alone. I waited and I waited by the reception area of The Loggia and seen by staff whilst they were with another guest several metres away from where I was standing, yet no acknowledgment was made, not even a smile, more a look straight through me. Finally the 2 female staff acknowledged me and came and asked if I had made a reservation. I was seated at a smaller table behind the reception / checkin area.
Initially drinks were ordered, food was ordered and served in a timely manner. However, the staff congregated in the area to the left of where I was seated and within 1 metre. I didn’t appreciate their continuous conversations regarding other staff members including repeatedly uncomplimentary comments towards ‘Michael’ who seemed to be portrayed as a Villain at RH England. The fact that Michael was ‘no doubt in the office’ seemed to be in their favour by all accounts.
At no point was I asked how the food was whilst eating. It was only when I asked for the bill did I get asked.
A shame as I would highly recommend the surroundings. However, I wouldn’t recommend eating in The Loggia unless you wish to hear the moans of staff. Also not particularly great introduction to a new female waitress who was being shown the role having to hear the negativity in a new role.
Food, surroundings perfect. However, The Loggia staff spoilt the experience.
翻译：这是我第一次来这里，很遗憾，这可能是我唯一一次因为服务而来的体验。
我预订了The Loggia的免费代客泊车服务，一开始就受到了非常专业的代客泊车服务人员的欢迎。我被告知Emma会在正门接待我，Emma再次表现得非常有礼貌和专业。
就在这时，体验发生了变化。当时是中午12点，已经有四五张桌子坐满了人，只有我一个人。我在The Loggia的接待处等了又等，工作人员看到我正和另一位客人在几米外的地方，却没有理睬我，甚至连个微笑都没有，只是直视着我。最后，两位女工作人员终于注意到了我，过来问我是否预订了。我被安排坐在接待处/登记区后面一张较小的桌子旁。
起初，我点了饮料，食物也点了，并及时送达。然而，工作人员聚集在我座位左侧1米以内的区域。我不喜欢他们不停地谈论其他员工，包括反复对“迈克尔”发表负面评论，他似乎被描绘成RH England的反派。迈克尔“毫无疑问在办公室”这一事实似乎对他们有利。
我吃饭时，从来没有人问过食物怎么样。直到我要账单时，他们才问我。
真遗憾，因为我强烈推荐这里的环境。但是，除非你想听到员工的抱怨，否则我不建议在The Loggia餐厅用餐。而且，对于一位新来的女服务员来说，在新岗位上听到负面评价也不太好。
食物和环境都完美。然而，The Loggia的员工破坏了这次用餐体验。
我预订了The Loggia的免费代客泊车服务，一开始就受到了非常专业的代客泊车服务人员的欢迎。我被告知Emma会在正门接待我，Emma再次表现得非常有礼貌和专业。
就在这时，体验发生了变化。当时是中午12点，已经有四五张桌子坐满了人，只有我一个人。我在The Loggia的接待处等了又等，工作人员看到我正和另一位客人在几米外的地方，却没有理睬我，甚至连个微笑都没有，只是直视着我。最后，两位女工作人员终于注意到了我，过来问我是否预订了。我被安排坐在接待处/登记区后面一张较小的桌子旁。
起初，我点了饮料，食物也点了，并及时送达。然而，工作人员聚集在我座位左侧1米以内的区域。我不喜欢他们不停地谈论其他员工，包括反复对“迈克尔”发表负面评论，他似乎被描绘成RH England的反派。迈克尔“毫无疑问在办公室”这一事实似乎对他们有利。
我吃饭时，从来没有人问过食物怎么样。直到我要账单时，他们才问我。
真遗憾，因为我强烈推荐这里的环境。但是，除非你想听到员工的抱怨，否则我不建议在The Loggia餐厅用餐。而且，对于一位新来的女服务员来说，在新岗位上听到负面评价也不太好。
食物和环境都完美。然而，The Loggia的员工破坏了这次用餐体验。
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