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Sylvie B
Horrible end to an otherwise great day
Orsett Hall Spa的点评
点评：I have visited this establishment on several occasions; however, I am uncertain whether I would choose to return. I received a package as a gift and visited with my daughter. The lunch was enjoyable, and the staff at the restaurant were exceptionally courteous, with one lady in particular being notably friendly and helpful. The spa facilities remained unchanged from previous visits; the massage was relaxing and quite satisfactory. Everything proceeded smoothly until the conclusion of our session, as we were not informed of a designated time by which we needed to vacate the premises. While relaxing in the spa with two other women, all of a sudden, the lights were switched on. We humorously remarked, "That must be a cue to leave," and subsequently exited the spa. Acknowledging that only two showers were available, we allowed the other women to proceed first and entered the sauna to stay warm. After approximately five minutes, one of the masseurs entered and opened the sauna door, indicating that we should leave. We explained that we intended to give the others adequate time to shower; however, she ignored us entirely, providing no response whatsoever. As we departed roughly twenty minutes later, we observed the two masseurs seated on the reception desk, with jackets on, seemingly awaiting their departure. The expressions they conveyed toward us were evidently those of contempt. We expressed our thanks for what had been a pleasant day, yet received no reply, only a blank stare. Never before in my life have I been subjected to such an uncomfortable experience, ending what had been a lovely day on a most unpleasant note. It would be advisable for the staff to inform guests—such as stating, "Ten minutes remaining, ladies/gentlemen; please start preparing to shower"—to prevent a hasty exodus to the limited facilities. Additionally, the masseurs would benefit from additional training in customer service skills.
翻译：我来过这家店好几次，但不确定是否会再次光顾。我收到了一份包裹作为礼物，然后带着女儿一起去了。午餐很愉快，餐厅的工作人员非常有礼貌，尤其是一位女士，特别友好且乐于助人。水疗设施与之前相比没有变化；按摩令人放松，相当令人满意。一切都进行得很顺利，直到我们结束，因为我们没有被告知必须在指定时间离开。当我们和另外两位女士在水疗中心放松时，灯突然亮了。我们幽默地说：“这肯定是要离开的信号了。”然后就离开了水疗中心。我们注意到只有两个淋浴间可用，于是让其他女士先行，然后进入桑拿房取暖。大约五分钟后，一位按摩师进来打开桑拿房的门，示意我们离开。我们解释说，我们打算给其他人充足的时间淋浴；但她完全不理会我们，没有回应我们。大约二十分钟后，我们离开时，看到两位按摩师坐在接待台上，穿着外套，似乎在等着离开。他们看向我们的眼神显然带着轻蔑。我们向他们表达了对美好一天的感谢，却没有得到任何回应，只有茫然的眼神。我这辈子从未经历过如此不愉快的经历，让原本美好的一天以如此不愉快的结局收场。建议工作人员提前告知客人，比如说“女士/先生，还有十分钟，请开始准备淋浴”，以免客人匆忙离开有限的设施。此外，按摩师也应该接受额外的客户服务技能培训。
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