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Took my money and won’t refund
圣海伦娜岛的点评
点评：A couple of months ago, my children and I booked a tour of St. Helena Island. Unfortunately, the tour was canceled the day before due to high winds. We were assured that alternative dates would be offered. However, after hearing nothing for several weeks, I followed up with Jeff, who then informed me that the ship was a total loss and would no longer be offering tours.
There was no apology, no offer of a refund, and no additional explanation. I responded with empathy, expressing my sadness about the situation, but also kindly requested a refund for the service we never received. I was told the matter was "in the hands of our insurers." When I asked for clarification, the response shifted to "it's with our accountant." I then asked for the accountant’s contact details, but received no further communication.
At this point, I have decided to try reclaiming the funds through my bank.
It’s extremely disappointing, & frankly disheartening, to have paid for a family trip and receive nothing in return, not even a sincere apology or proper customer service. The lack of transparency and the cold, dismissive responses made the experience even more upsetting. 😔
There was no apology, no offer of a refund, and no additional explanation. I responded with empathy, expressing my sadness about the situation, but also kindly requested a refund for the service we never received. I was told the matter was "in the hands of our insurers." When I asked for clarification, the response shifted to "it's with our accountant." I then asked for the accountant’s contact details, but received no further communication.
At this point, I have decided to try reclaiming the funds through my bank.
It’s extremely disappointing, & frankly disheartening, to have paid for a family trip and receive nothing in return, not even a sincere apology or proper customer service. The lack of transparency and the cold, dismissive responses made the experience even more upsetting. 😔
翻译：几个月前，我和孩子们预订了圣赫勒拿岛的旅行。不幸的是，由于风力太大，行程在前一天被取消了。我们被告知会安排其他日期。然而，几周后我杳无音信，于是联系了杰夫，他告诉我船已经完全沉没，不再提供旅行服务。
他没有道歉，没有退款，也没有进一步的解释。我表达了同情，表达了对此事的悲伤，同时也好心地要求退还我们从未享受的服务费。我被告知此事“由我们的保险公司处理”。当我要求澄清时，他的回复变成了“由我们的会计师处理”。我随后询问了会计师的联系方式，但没有收到进一步的回复。
目前，我决定尝试通过我的银行账户追回这笔款项。
真是太令人失望了，说实话，也太让人沮丧了，我付了钱，却没有收到任何回报，甚至连一句真诚的道歉或正式的客户服务都没有。缺乏透明度，加上冷漠无情的回复，让这次经历更加令人沮丧。😔
他没有道歉，没有退款，也没有进一步的解释。我表达了同情，表达了对此事的悲伤，同时也好心地要求退还我们从未享受的服务费。我被告知此事“由我们的保险公司处理”。当我要求澄清时，他的回复变成了“由我们的会计师处理”。我随后询问了会计师的联系方式，但没有收到进一步的回复。
目前，我决定尝试通过我的银行账户追回这笔款项。
真是太令人失望了，说实话，也太让人沮丧了，我付了钱，却没有收到任何回报，甚至连一句真诚的道歉或正式的客户服务都没有。缺乏透明度，加上冷漠无情的回复，让这次经历更加令人沮丧。😔
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