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Rude Staff Ruined What Should’ve Been a Special Day
Renaissance Island的点评
点评：I visited Flamingo Island (Renaissance Island) in Aruba this week with my daughter to celebrate her birthday and paid $250 for a day pass. Unfortunately, our experience started poorly due to how one of the staff members treated us.
While waiting for the boat, I stood up to take photos of my daughter near the dock. The staff member suddenly shouted at me, accused me of cutting the line, and insisted I board last even though several people arrived after us. When I tried to calmly explain that I was only taking video and wasn’t sure if it was the correct boat and I was approaching her to ask her a question and NOT to cut the line, she refused to listen and even called security to have us removed from the boat. Thankfully, the security guards realized the situation was exaggerated and allowed us to stay.
It was embarrassing and upsetting to be treated that way in front of others. I’m a very respectful person both in my personal life and at work, where I’m well respected by my colleagues so this experience truly shocked me.
I’ve traveled to over 25 countries and have always appreciated kind and professional service, but this interaction was disappointing and uncalled for. I hope management provides better training so future guests feel welcomed and respected. The island itself is beautiful, but this incident left a lasting negative impression.
While waiting for the boat, I stood up to take photos of my daughter near the dock. The staff member suddenly shouted at me, accused me of cutting the line, and insisted I board last even though several people arrived after us. When I tried to calmly explain that I was only taking video and wasn’t sure if it was the correct boat and I was approaching her to ask her a question and NOT to cut the line, she refused to listen and even called security to have us removed from the boat. Thankfully, the security guards realized the situation was exaggerated and allowed us to stay.
It was embarrassing and upsetting to be treated that way in front of others. I’m a very respectful person both in my personal life and at work, where I’m well respected by my colleagues so this experience truly shocked me.
I’ve traveled to over 25 countries and have always appreciated kind and professional service, but this interaction was disappointing and uncalled for. I hope management provides better training so future guests feel welcomed and respected. The island itself is beautiful, but this incident left a lasting negative impression.
翻译：这周我和女儿去了阿鲁巴的弗拉明戈岛（文艺复兴岛）庆祝她的生日，花了250美元买了日票。不幸的是，我们的体验一开始就很糟糕，因为一位工作人员的态度很差。
等船的时候，我站起来在码头附近给女儿拍照。那位工作人员突然冲我大喊大叫，指责我插队，还坚持要我最后一个上船，尽管我们之后来了好几个人。我试图冷静地解释说我只是在录像，不确定是不是要坐的船，而且我走过去是想问她一个问题，并没有插队，但她根本不听，甚至叫来了保安，要把我们赶下船。幸好，保安觉得事情有点小题大做，让我们留下了。
在别人面前受到这样的对待，让我感到很尴尬也很生气。我无论在生活中还是在工作中都非常尊重他人，同事们也很尊重我，所以这次的经历真的让我很震惊。
我去过25多个国家，一直很欣赏热情周到的服务，但这次的经历令人失望，也完全没有必要。我希望管理层能加强培训，让未来的客人感受到宾至如归的尊重。岛屿本身很美，但这次事件给我留下了难以磨灭的负面印象。
等船的时候，我站起来在码头附近给女儿拍照。那位工作人员突然冲我大喊大叫，指责我插队，还坚持要我最后一个上船，尽管我们之后来了好几个人。我试图冷静地解释说我只是在录像，不确定是不是要坐的船，而且我走过去是想问她一个问题，并没有插队，但她根本不听，甚至叫来了保安，要把我们赶下船。幸好，保安觉得事情有点小题大做，让我们留下了。
在别人面前受到这样的对待，让我感到很尴尬也很生气。我无论在生活中还是在工作中都非常尊重他人，同事们也很尊重我，所以这次的经历真的让我很震惊。
我去过25多个国家，一直很欣赏热情周到的服务，但这次的经历令人失望，也完全没有必要。我希望管理层能加强培训，让未来的客人感受到宾至如归的尊重。岛屿本身很美，但这次事件给我留下了难以磨灭的负面印象。
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