旅行
账户
DAvid D
poor customer service
Big Snow Resort的点评
点评：I am very disappointed in the ticketing process at the opening of the day. It seems that Snowriver takes it’s customers for granted as they have made no effort to improve the process over the last few seasons. It appears that customer satisfaction is not high on Snowriver’s priorities. They seem to not care that their customers start their day with a very negative experience. I pre-paid for my tickets online. However, every window that was market “online” was closed. In fact, out of all the windows present, only ONE was even open! There were 80 people in line, outside in the cold! There was one lady aimlessly wandering around with an ipad, asking if people had filled out the waiver. Not only had I prepaid online, I also completed the waiver online, so I went inside to guest services. There, I found only 50 people waiting in line, with only one person staffing the window.
Improvements would se SO easy if Snowriver actually cared about their customers. The online waiver is buried on their web page. Make it pop out on the initial home page! Don’t just make it available, encourage people to use it. Then, STAFF ALL THE WINDOWS ! There is absolutely no excuse for any window to be closed at 9am. They all should be staffed and ready to serve customers. You may start to close windows when there are no lines, but at mountain opened, every single window should be open. This is a no brainer. With competitors like Big Powderhorn and Whitecap just a short distance away, you would think that you would be doing everything in your power to serve your customers and make every aspect of their visit a positive experience. It shocks me that I would even have to tell you this !
Improvements would se SO easy if Snowriver actually cared about their customers. The online waiver is buried on their web page. Make it pop out on the initial home page! Don’t just make it available, encourage people to use it. Then, STAFF ALL THE WINDOWS ! There is absolutely no excuse for any window to be closed at 9am. They all should be staffed and ready to serve customers. You may start to close windows when there are no lines, but at mountain opened, every single window should be open. This is a no brainer. With competitors like Big Powderhorn and Whitecap just a short distance away, you would think that you would be doing everything in your power to serve your customers and make every aspect of their visit a positive experience. It shocks me that I would even have to tell you this !
翻译：我对当天开幕时的售票流程非常失望。看来 Snowriver 将客户视为理所当然，因为他们在过去几个季节没有努力改进流程。看来客户满意度并不是 Snowriver 的首要任务。他们似乎并不关心客户以非常糟糕的体验开始他们的一天。我在网上预付了门票。然而，每个“在线”销售的窗口都关闭了。事实上，在所有存在的窗口中，只有一个是打开的！有 80 个人在外面排队，外面很冷！有一位女士拿着 ipad 漫无目的地四处走动，询问人们是否填写了豁免书。我不仅在网上预付了费用，还在网上填写了豁免书，所以我去了客户服务部。在那里，我发现只有 50 个人在排队，只有一个人在窗口工作。
如果 Snowriver 真的关心他们的客户，改进将是如此容易。在线豁免书隐藏在他们的网页上。让它在初始主页上弹出！不要只是提供这些服务，还要鼓励人们使用它。然后，为所有窗口配备人员！绝对没有理由在早上 9 点关闭任何窗口。所有窗口都应该配备人员并随时为客户服务。当没有排队时，您可以开始关闭窗口，但在山上开放时，每个窗口都应该打开。这是理所当然的。像 Big Powderhorn 和 Whitecap 这样的竞争对手就在不远处，您会认为您会尽一切努力为客户服务，让他们的每次访问都成为一次积极的体验。我很震惊我竟然不得不告诉你这一点！
如果 Snowriver 真的关心他们的客户，改进将是如此容易。在线豁免书隐藏在他们的网页上。让它在初始主页上弹出！不要只是提供这些服务，还要鼓励人们使用它。然后，为所有窗口配备人员！绝对没有理由在早上 9 点关闭任何窗口。所有窗口都应该配备人员并随时为客户服务。当没有排队时，您可以开始关闭窗口，但在山上开放时，每个窗口都应该打开。这是理所当然的。像 Big Powderhorn 和 Whitecap 这样的竞争对手就在不远处，您会认为您会尽一切努力为客户服务，让他们的每次访问都成为一次积极的体验。我很震惊我竟然不得不告诉你这一点！
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