点评:We had a reservation for the coming weekend, due to severe weather conditions; we are not able to come - we have had hail, tornado style winds and heavy rain continually. This has caused flooding all over our area and cannot get our RV out to come. I emailed to ask about changing the reservation or did I have to cancel? They told me, didn't matter either way I will be charged $23.50 out of the $73.50 paid. I believe this is a very high fee to charge and they could have had a bit of courtesy and said, we could change the reservation for you at no charge one-time. They did NOT, they took it upon themselves to cancel my reservation and charge me the fees without asking me. This would have been our first time here, but with the way Mr. Holquin and his office personnel spoke to me... We will never go here, based on their attitude. What a shame... we love RV'ing. R. Clark
翻译:我们预订了下个周末的住宿,但由于天气恶劣,我们无法前来——我们不断遭遇冰雹、龙卷风和大雨。这导致我们整个地区都被洪水淹没,我们的房车无法前来。我发邮件询问是否可以更改预订,还是必须取消?他们告诉我,无论如何,我都需要支付 73.50 美元中的 23.50 美元。我认为这是一笔非常高的费用,他们本可以礼貌一点,说我们可以免费为您更改一次预订。但他们没有这样做,他们擅自取消了我的预订,并在没有询问我的情况下向我收取费用。这本来是我们第一次来这里,但 Holquin 先生和他的办公室人员对我说话的方式……根据他们的态度,我们永远不会来这里。真可惜……我们喜欢房车旅行。R. Clark