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Unacceptable Service, Dangerous Vehicle, and a Ruined Vacation
Chalkidiki Cars的点评
点评：I am writing this review out of sheer frustration and anger with Halkidiki Car Rentals. Our experience with this company was a complete disaster from start to finish.
We were given a Fiat Talento with over 162,000 km on the odometer, in a deplorable condition with broken plastic, torn seats, and a damaged body. To make matters worse, the vehicle broke down, and their solution was to send me to a mechanic to replace the battery. The mechanic, however, immediately said the issue was not the battery, but the car itself.
Our day was completely ruined. Out of eight days of vacation, a full day was wasted dealing with this mess. While they eventually replaced the faulty car with a Toyota 7-seater, it was too small to fit all our luggage, forcing us to separate our bags and send them to the airport in a taxi.
When I returned the car, their "compensation" for this entire ordeal was a mere 20 euros for gas. When I asked for a real refund for the day we lost, they refused, citing "company policy" and claiming that "breakdowns happen." This is not an acceptable response. This is a complete lack of accountability and disregard for customer safety and satisfaction.
Avoid this company at all costs. Their vehicles are a danger on the road, their customer service is a joke, and they will take no responsibility for their failures.
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Now, they have replied to my review publicly, asking for my customer number to "solve any problem." This is simply for show. I immediately contacted them privately via WhatsApp, and despite their public comment, they have refused to respond to me. This is not a company that cares about its customers; it's a company that cares about its public image.
Avoid this company at all costs. Their vehicles are a danger on the road, their customer service is a joke, and they will take no responsibility for their failures
We were given a Fiat Talento with over 162,000 km on the odometer, in a deplorable condition with broken plastic, torn seats, and a damaged body. To make matters worse, the vehicle broke down, and their solution was to send me to a mechanic to replace the battery. The mechanic, however, immediately said the issue was not the battery, but the car itself.
Our day was completely ruined. Out of eight days of vacation, a full day was wasted dealing with this mess. While they eventually replaced the faulty car with a Toyota 7-seater, it was too small to fit all our luggage, forcing us to separate our bags and send them to the airport in a taxi.
When I returned the car, their "compensation" for this entire ordeal was a mere 20 euros for gas. When I asked for a real refund for the day we lost, they refused, citing "company policy" and claiming that "breakdowns happen." This is not an acceptable response. This is a complete lack of accountability and disregard for customer safety and satisfaction.
Avoid this company at all costs. Their vehicles are a danger on the road, their customer service is a joke, and they will take no responsibility for their failures.
-------
Now, they have replied to my review publicly, asking for my customer number to "solve any problem." This is simply for show. I immediately contacted them privately via WhatsApp, and despite their public comment, they have refused to respond to me. This is not a company that cares about its customers; it's a company that cares about its public image.
Avoid this company at all costs. Their vehicles are a danger on the road, their customer service is a joke, and they will take no responsibility for their failures
翻译：我写这篇评论纯粹是出于对哈尔基季基租车公司的失望和愤怒。我们和这家公司的经历从头到尾都是一场灾难。
我们租了一辆菲亚特Talento，里程表上显示超过16.2万公里，车况糟糕透顶，塑料件破损、座椅撕裂、车身受损。更糟糕的是，车子抛锚了，他们的解决办法是让我去找修理工更换电池。然而，修理工立刻就说问题不在于电池，而在于汽车本身。
我们的一天彻底毁了。八天的假期，竟然浪费了一整天来处理这个问题。虽然他们最终用一辆丰田7座车替换了那辆故障车，但那辆车太小，装不下我们所有的行李，我们不得不把行李分开，打车送到机场。
当我还车时，他们对这整个过程的“补偿”仅仅只有20欧元的油费。当我要求就我们损失的一天进行真正的退款时，他们拒绝了，理由是“公司政策”，并声称“故障时有发生”。这种回应是无法接受的。他们完全缺乏责任感，无视客户的安全和满意度。
无论如何，避开这家公司。他们的车辆在路上很危险，他们的客户服务简直是笑话，而且他们不会为自己的失误承担任何责任。
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现在，他们公开回复了我的评论，要求我提供客户编号以“解决任何问题”。这纯粹是做做样子。我立即通过WhatsApp私下联系了他们，尽管他们公开评论过，但他们拒绝回复我。这家公司根本不关心客户，而是一家在乎公众形象的公司。
无论如何，避开这家公司。他们的车辆在路上很危险，他们的客户服务简直是笑话，而且他们不会为自己的失误承担任何责任。
我们租了一辆菲亚特Talento，里程表上显示超过16.2万公里，车况糟糕透顶，塑料件破损、座椅撕裂、车身受损。更糟糕的是，车子抛锚了，他们的解决办法是让我去找修理工更换电池。然而，修理工立刻就说问题不在于电池，而在于汽车本身。
我们的一天彻底毁了。八天的假期，竟然浪费了一整天来处理这个问题。虽然他们最终用一辆丰田7座车替换了那辆故障车，但那辆车太小，装不下我们所有的行李，我们不得不把行李分开，打车送到机场。
当我还车时，他们对这整个过程的“补偿”仅仅只有20欧元的油费。当我要求就我们损失的一天进行真正的退款时，他们拒绝了，理由是“公司政策”，并声称“故障时有发生”。这种回应是无法接受的。他们完全缺乏责任感，无视客户的安全和满意度。
无论如何，避开这家公司。他们的车辆在路上很危险，他们的客户服务简直是笑话，而且他们不会为自己的失误承担任何责任。
------
现在，他们公开回复了我的评论，要求我提供客户编号以“解决任何问题”。这纯粹是做做样子。我立即通过WhatsApp私下联系了他们，尽管他们公开评论过，但他们拒绝回复我。这家公司根本不关心客户，而是一家在乎公众形象的公司。
无论如何，避开这家公司。他们的车辆在路上很危险，他们的客户服务简直是笑话，而且他们不会为自己的失误承担任何责任。
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