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Brayden S
Dangerous ski school, bad customer service
Kimberley Alpine Resort的点评
点评：I would not go back here, especially not put my kids in their ski school after our experience with their ski school and guest services.
We put our kids in ski school, level 2 for a whole day. At the end of the day when we went to pick them up they didnt show up for over 45 minutes. It turns out that they had gone all the way up the mountain with a group of 9 kids and 1 instructor after the instructors decided to put them in level 3 without discussing with us (our kids dont ski often so not ready for level 3). During their ride down our two kids, aged 9 from a different country, got lost and separated from the instructor, ending up on a run that was closed after being told by the instructor to ski down and he'd catch up with them. Our kids showed up at the bottom at different times, crying and scared. We communicated our concern after waiting for them essentially to be told there's nothing to be upset about as nothing happened.
We also wrote the next day (Dec 30th) to guest services to inquire as to the routines around ski school, number of kids per group, changing levels without consulting parents, etc - and received no response until mid Jan saying: thanks we got your email, will look into it. As of now we still havent received a further response.
This leaves us with the opinion that it is 1) not a safe and serious ski school where kids are well looked after; and 2) not good customer service. Combined with the fact that the skiing was 'fine' we wouldnt go again. Much worth the additional money to go to Panorama or Kicking Horse.
We put our kids in ski school, level 2 for a whole day. At the end of the day when we went to pick them up they didnt show up for over 45 minutes. It turns out that they had gone all the way up the mountain with a group of 9 kids and 1 instructor after the instructors decided to put them in level 3 without discussing with us (our kids dont ski often so not ready for level 3). During their ride down our two kids, aged 9 from a different country, got lost and separated from the instructor, ending up on a run that was closed after being told by the instructor to ski down and he'd catch up with them. Our kids showed up at the bottom at different times, crying and scared. We communicated our concern after waiting for them essentially to be told there's nothing to be upset about as nothing happened.
We also wrote the next day (Dec 30th) to guest services to inquire as to the routines around ski school, number of kids per group, changing levels without consulting parents, etc - and received no response until mid Jan saying: thanks we got your email, will look into it. As of now we still havent received a further response.
This leaves us with the opinion that it is 1) not a safe and serious ski school where kids are well looked after; and 2) not good customer service. Combined with the fact that the skiing was 'fine' we wouldnt go again. Much worth the additional money to go to Panorama or Kicking Horse.
翻译：我绝不会再来这里，尤其是在经历了我们糟糕的滑雪学校和客户服务之后，我更不会再把孩子送去他们的滑雪学校了。
我们把孩子送去滑雪学校，报了2级，整整一天。一天结束时，我们去接他们，结果他们过了45分钟都没出现。后来才知道，原来教练们未经我们同意就擅自把他们安排到了3级（我们的孩子不常滑雪，所以还没准备好上3级），就带着9个孩子和1个教练上了山。下山途中，我们两个9岁的孩子（来自另一个国家）迷路了，和教练走散了，最后滑到了一条已经关闭的雪道上。教练让他们滑下去，说他会追上来。孩子们先后出现在山脚下，哭得很厉害，也很害怕。我们等了很久才跟他们沟通，但他们却说没什么好担心的，什么事都没发生。
第二天（12月30日），我们又写信给客服询问滑雪学校的日常安排、每组孩子人数、未经家长同意擅自更改级别等问题，直到1月中旬才收到回复，对方说：“谢谢，我们收到您的邮件，会进行调查。” 截至目前，我们仍未收到任何进一步回复。
这让我们得出以下结论：1）这并非一家安全可靠的滑雪学校，孩子们得不到妥善照顾；2）客户服务很差。再加上滑雪体验“尚可”，我们决定不再光顾。相比之下，去Panorama或Kicking Horse滑雪绝对物有所值。
我们把孩子送去滑雪学校，报了2级，整整一天。一天结束时，我们去接他们，结果他们过了45分钟都没出现。后来才知道，原来教练们未经我们同意就擅自把他们安排到了3级（我们的孩子不常滑雪，所以还没准备好上3级），就带着9个孩子和1个教练上了山。下山途中，我们两个9岁的孩子（来自另一个国家）迷路了，和教练走散了，最后滑到了一条已经关闭的雪道上。教练让他们滑下去，说他会追上来。孩子们先后出现在山脚下，哭得很厉害，也很害怕。我们等了很久才跟他们沟通，但他们却说没什么好担心的，什么事都没发生。
第二天（12月30日），我们又写信给客服询问滑雪学校的日常安排、每组孩子人数、未经家长同意擅自更改级别等问题，直到1月中旬才收到回复，对方说：“谢谢，我们收到您的邮件，会进行调查。” 截至目前，我们仍未收到任何进一步回复。
这让我们得出以下结论：1）这并非一家安全可靠的滑雪学校，孩子们得不到妥善照顾；2）客户服务很差。再加上滑雪体验“尚可”，我们决定不再光顾。相比之下，去Panorama或Kicking Horse滑雪绝对物有所值。
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