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ken k
Bait and switch; choose a different provider
MMB Komodo Tour的点评
点评：We were excited to go on our trip. We selected the best cabin (top deck, private balcony at the stern) on a brand-new boat. Imagine our disappointment when we receieved a message the night before our trip indicating that the “propeller was broken” and we would have to go on another boat. They offered to allow us to reschedule, but we were already in Labuan Bajo and had our nonrefundable plane tickets booked to return on the same day the trip ended. What could we do?
We began our trip on an older boat, which toured us around for the first day. At around 8pm, we were transferred to a second boat. The room was on the main deck, had no balcony, and was subject to the noise of folks on the second deck and walking back and forth through the corridor.
I wish we’d stayed on the first boat, as the food was good. The second boat served a steady stream of almost exclusively fried food, including french fries and chicken nuggets as part of breakfast.
I explicitly booked this company based on its positive reviews. I had read several other accounts of other providers doing exactly what was done to us, i.e. the boat suddenly having “problems” and people getting put on other boats. It’s pretty clear that this provider (and most others) do not actually own the boats but are a third party intermediary between the customers and boat owners. Sadly, we were the victims of the same bait and switch that I had explicitly tried to avoide.
It appeared that the only employee of the company on this trip was our guide, who was a clueless Zoomer who failed to provide even the most basic explanation and instructions and would go missing at key times (e.g., we sat around for 20 minutes in the baking heat at the end of our Komodo Island tour waiting for him to finally appear…with a shopping bag, seemingly having gone shopping while we waited for him).
The experience of the trip itself was awesome - just choose a different provider, preferably one that owns it own boats.
We began our trip on an older boat, which toured us around for the first day. At around 8pm, we were transferred to a second boat. The room was on the main deck, had no balcony, and was subject to the noise of folks on the second deck and walking back and forth through the corridor.
I wish we’d stayed on the first boat, as the food was good. The second boat served a steady stream of almost exclusively fried food, including french fries and chicken nuggets as part of breakfast.
I explicitly booked this company based on its positive reviews. I had read several other accounts of other providers doing exactly what was done to us, i.e. the boat suddenly having “problems” and people getting put on other boats. It’s pretty clear that this provider (and most others) do not actually own the boats but are a third party intermediary between the customers and boat owners. Sadly, we were the victims of the same bait and switch that I had explicitly tried to avoide.
It appeared that the only employee of the company on this trip was our guide, who was a clueless Zoomer who failed to provide even the most basic explanation and instructions and would go missing at key times (e.g., we sat around for 20 minutes in the baking heat at the end of our Komodo Island tour waiting for him to finally appear…with a shopping bag, seemingly having gone shopping while we waited for him).
The experience of the trip itself was awesome - just choose a different provider, preferably one that owns it own boats.
翻译：我们满怀期待地踏上旅程。我们选了一艘全新游轮上最好的舱位（顶层甲板，船尾有私人阳台）。可想而知，出发前一天晚上收到消息说“螺旋桨坏了”，我们得换船，当时我们有多失望。他们同意我们改期，但我们已经到了拉布安巴焦，而且订了当天返程的不可退款机票。我们该怎么办呢？
我们最初乘坐的是一艘老船，第一天带我们参观了周边景点。晚上8点左右，我们被换到了第二艘船。房间在主甲板，没有阳台，而且很容易听到二层甲板上的人和走廊里来回走动的声音。
真希望我们当时住在第一艘船上，因为那里的食物很棒。第二艘船几乎全是油炸食品，早餐包括炸薯条和鸡块。
我特意预订了这家公司，因为它的好评如潮。我之前读过好几篇报道，说其他公司也做了和我们一样的事情，比如船突然“出问题”，然后把人安排到其他船上。很明显，这家公司（以及大多数其他公司）实际上并不是船的所有者，而是客户和船主之间的第三方中介。可悲的是，我们成了我曾经极力避免的“诱饵转换”的受害者。
这次旅行中，这家公司唯一的员工似乎就是我们的导游，他是个笨手笨脚的Zoomer，连最基本的解释和说明都没提供，而且经常在关键时刻失踪（比如，在科莫多岛之旅结束时，我们在酷暑中坐了20分钟，等他终于出现……手里提着个购物袋，好像是在等他的时候去购物了）。
这次旅行的体验非常棒——只需选择其他公司，最好是拥有自己船只的。
我们最初乘坐的是一艘老船，第一天带我们参观了周边景点。晚上8点左右，我们被换到了第二艘船。房间在主甲板，没有阳台，而且很容易听到二层甲板上的人和走廊里来回走动的声音。
真希望我们当时住在第一艘船上，因为那里的食物很棒。第二艘船几乎全是油炸食品，早餐包括炸薯条和鸡块。
我特意预订了这家公司，因为它的好评如潮。我之前读过好几篇报道，说其他公司也做了和我们一样的事情，比如船突然“出问题”，然后把人安排到其他船上。很明显，这家公司（以及大多数其他公司）实际上并不是船的所有者，而是客户和船主之间的第三方中介。可悲的是，我们成了我曾经极力避免的“诱饵转换”的受害者。
这次旅行中，这家公司唯一的员工似乎就是我们的导游，他是个笨手笨脚的Zoomer，连最基本的解释和说明都没提供，而且经常在关键时刻失踪（比如，在科莫多岛之旅结束时，我们在酷暑中坐了20分钟，等他终于出现……手里提着个购物袋，好像是在等他的时候去购物了）。
这次旅行的体验非常棒——只需选择其他公司，最好是拥有自己船只的。
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