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my worst experience here!
Waterford Estate的点评
点评：I had a reservation for both a wine tasting and lunch at Waterford Estate, but unfortunately, this turned out to be my worst experience in the region.
Upon arrival, the staff initially claimed they had no record of our reservation. After some delay, they managed to find it and confirmed it included both the tasting and lunch. However, things continued to go downhill.
We waited over 40 minutes just to be served a small piece of warm bread. When we tried to order our main courses, we were informed that the kitchen had already closed—more than 40 minutes earlier. No one had informed us, no one offered alternatives, and no one took proper responsibility.
In total, we spent more than two hours at the estate, with no adequate explanation and no meal served. In the end, we received a basic apology and were simply told that the kitchen was closed.
For a place with such a prestigious reputation, this lack of communication and poor customer service was deeply disappointing. I sincerely hope they take this kind of feedback seriously and improve their coordination and hospitality.
Upon arrival, the staff initially claimed they had no record of our reservation. After some delay, they managed to find it and confirmed it included both the tasting and lunch. However, things continued to go downhill.
We waited over 40 minutes just to be served a small piece of warm bread. When we tried to order our main courses, we were informed that the kitchen had already closed—more than 40 minutes earlier. No one had informed us, no one offered alternatives, and no one took proper responsibility.
In total, we spent more than two hours at the estate, with no adequate explanation and no meal served. In the end, we received a basic apology and were simply told that the kitchen was closed.
For a place with such a prestigious reputation, this lack of communication and poor customer service was deeply disappointing. I sincerely hope they take this kind of feedback seriously and improve their coordination and hospitality.
翻译：我预订了沃特福德庄园的品酒和午餐，但不幸的是，这成了我在该地区最糟糕的体验。
抵达后，工作人员起初声称没有我们的预订记录。经过一番周折，他们终于找到了，并确认预订包含品酒和午餐。然而，事情却越来越糟。
我们等了40多分钟，才拿到一小块热面包。当我们想点主菜时，却被告知厨房已经关门了——比40多分钟前还早。没有人通知我们，也没有人提供其他选择，也没有人承担相应的责任。
我们在庄园里待了两个多小时，没有得到任何合理的解释，也没有人提供餐点。最后，我们收到了一个基本的道歉，只是被告知厨房关门了。
对于一个如此享有盛誉的地方来说，这种缺乏沟通和糟糕的客户服务令人深感失望。我真诚地希望他们认真对待这类反馈，并改进他们的协调和接待服务。
抵达后，工作人员起初声称没有我们的预订记录。经过一番周折，他们终于找到了，并确认预订包含品酒和午餐。然而，事情却越来越糟。
我们等了40多分钟，才拿到一小块热面包。当我们想点主菜时，却被告知厨房已经关门了——比40多分钟前还早。没有人通知我们，也没有人提供其他选择，也没有人承担相应的责任。
我们在庄园里待了两个多小时，没有得到任何合理的解释，也没有人提供餐点。最后，我们收到了一个基本的道歉，只是被告知厨房关门了。
对于一个如此享有盛誉的地方来说，这种缺乏沟通和糟糕的客户服务令人深感失望。我真诚地希望他们认真对待这类反馈，并改进他们的协调和接待服务。
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