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Angela W
Honest Review Dec’25 Trip
Indousa Tours Travel Services LLC的点评
点评：The experience on this trip was truly unpleasant.
From the beginning, there was no clear communication regarding important matters such as the itinerary, accommodations, and other important details.
It seemed like the focus was solely on getting payment from the customer, without regard for their needs.
The communication with Indousa was completely one-sided, requiring the customer to accept everything Indousa had unilaterally determined.
And even after payment was received, there was no update from Indousa unless we followed up, even up to the day before departure.
The hotel was only informed the day before departure, and its location was very far from the city center, making it difficult to find food and have free time to explore.
And many other arrangements were suddenly changed at the last minute without any prior discussion or notification.
In fact, all 12 people on this trip group were disappointed and experienced the same thing.
The management was apparently handled by only one person: Mr. Grandy, the owner, who was incredibly difficult to communicate with and compromise with.
My advice to Mr. Grandy is that if you work in the service industry, please be more professional and communicate properly with customers.
Don't just focus on profit.
One positive thing is that the drivers/tour guides who handled the trip were very cooperative and excellent.
Mr. Andre, Mr. Anchiz, Mr. Rully, and Mrs. Eli thankyou guys for your kindness ❤️❤️❤️
Furthermore, all the trip participants were solid and made the trip even more enjoyable ❤️❤️❤️
From the beginning, there was no clear communication regarding important matters such as the itinerary, accommodations, and other important details.
It seemed like the focus was solely on getting payment from the customer, without regard for their needs.
The communication with Indousa was completely one-sided, requiring the customer to accept everything Indousa had unilaterally determined.
And even after payment was received, there was no update from Indousa unless we followed up, even up to the day before departure.
The hotel was only informed the day before departure, and its location was very far from the city center, making it difficult to find food and have free time to explore.
And many other arrangements were suddenly changed at the last minute without any prior discussion or notification.
In fact, all 12 people on this trip group were disappointed and experienced the same thing.
The management was apparently handled by only one person: Mr. Grandy, the owner, who was incredibly difficult to communicate with and compromise with.
My advice to Mr. Grandy is that if you work in the service industry, please be more professional and communicate properly with customers.
Don't just focus on profit.
One positive thing is that the drivers/tour guides who handled the trip were very cooperative and excellent.
Mr. Andre, Mr. Anchiz, Mr. Rully, and Mrs. Eli thankyou guys for your kindness ❤️❤️❤️
Furthermore, all the trip participants were solid and made the trip even more enjoyable ❤️❤️❤️
翻译：这次旅行的体验真是糟糕透了。
从一开始，行程安排、住宿和其他重要细节等事项就缺乏清晰的沟通。
感觉他们只关心如何从顾客那里拿到钱，完全不顾顾客的需求。
与Indousa的沟通完全是单方面的，顾客必须接受Indousa单方面做出的所有决定。
即使付款后，除非我们主动联系，否则Indousa不会提供任何更新信息，甚至直到出发前一天也是如此。
酒店也是在出发前一天才通知我们，而且位置离市中心很远，导致我们很难找到吃饭的地方，也没有多少自由活动的时间。
许多其他安排也在最后一刻突然更改，事先没有任何沟通或通知。
事实上，我们旅行团的12个人都感到失望，而且都遇到了同样的问题。
整个旅行的管理似乎只由一个人负责：老板格兰迪先生，他极其难以沟通，也难以妥协。
我给格兰迪先生的建议是，如果您从事服务行业，请更加专业，并与顾客进行有效的沟通。
不要只关注利润。
值得一提的是，负责此次行程的司机/导游非常配合，而且服务一流。
安德烈先生、安奇兹先生、鲁利先生和伊莱女士，感谢你们的热情款待❤️❤️❤️
此外，所有同行的伙伴们都非常棒，让这次旅行更加愉快❤️❤️❤️
从一开始，行程安排、住宿和其他重要细节等事项就缺乏清晰的沟通。
感觉他们只关心如何从顾客那里拿到钱，完全不顾顾客的需求。
与Indousa的沟通完全是单方面的，顾客必须接受Indousa单方面做出的所有决定。
即使付款后，除非我们主动联系，否则Indousa不会提供任何更新信息，甚至直到出发前一天也是如此。
酒店也是在出发前一天才通知我们，而且位置离市中心很远，导致我们很难找到吃饭的地方，也没有多少自由活动的时间。
许多其他安排也在最后一刻突然更改，事先没有任何沟通或通知。
事实上，我们旅行团的12个人都感到失望，而且都遇到了同样的问题。
整个旅行的管理似乎只由一个人负责：老板格兰迪先生，他极其难以沟通，也难以妥协。
我给格兰迪先生的建议是，如果您从事服务行业，请更加专业，并与顾客进行有效的沟通。
不要只关注利润。
值得一提的是，负责此次行程的司机/导游非常配合，而且服务一流。
安德烈先生、安奇兹先生、鲁利先生和伊莱女士，感谢你们的热情款待❤️❤️❤️
此外，所有同行的伙伴们都非常棒，让这次旅行更加愉快❤️❤️❤️
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