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ZK67
Dirty room. Poorly managed venue.
Hazelwood Castle的点评
点评：We went for a wedding in August.
Receptionist was rude and did not respond to any asks for help to sort out any situations that occurred. She was dismissive and curt.
Our room check in should have been 4pm but we got the room at 7pm. There was no apology from the staff.
We dropped our bags in the room and went back to the wedding celebrations and returned to sleep at around 2am. Upon uncovering the duvet I found a small blood spot on the sheet!
We slept on the other end of the bed. I took a pic of it to show them later.
In the morning we went into the bathroom and the bath was dirty. We did not complain to the staff there because of their behaviour before. We knew our complaints would be ignored so we wrote to the general manager Lis Rickleton, who said, they would investigate and get back to us but has not contacted me yet.
The wedding was 4 weeks ago. No response…. Nothing from a general manager. Just think, if the general manager is this complacent about their paying customers then that’s going to rub off on the staff too. Lack of good management and training.
I will not go back there due to very unprofessional customer service. The only thing going for that place is the building itself. It’s a lovely looking venue with beautiful grounds.
It’s run very poorly and unprofessionally so please don’t waste your money. You’ve been warned.
Receptionist was rude and did not respond to any asks for help to sort out any situations that occurred. She was dismissive and curt.
Our room check in should have been 4pm but we got the room at 7pm. There was no apology from the staff.
We dropped our bags in the room and went back to the wedding celebrations and returned to sleep at around 2am. Upon uncovering the duvet I found a small blood spot on the sheet!
We slept on the other end of the bed. I took a pic of it to show them later.
In the morning we went into the bathroom and the bath was dirty. We did not complain to the staff there because of their behaviour before. We knew our complaints would be ignored so we wrote to the general manager Lis Rickleton, who said, they would investigate and get back to us but has not contacted me yet.
The wedding was 4 weeks ago. No response…. Nothing from a general manager. Just think, if the general manager is this complacent about their paying customers then that’s going to rub off on the staff too. Lack of good management and training.
I will not go back there due to very unprofessional customer service. The only thing going for that place is the building itself. It’s a lovely looking venue with beautiful grounds.
It’s run very poorly and unprofessionally so please don’t waste your money. You’ve been warned.
翻译：八月份我们去参加了一场婚礼。
前台服务员态度粗鲁，对于我们请求帮忙解决各种突发状况的要求也置若罔闻。她态度冷漠且言语生硬。
按规定我们应在下午4点入住，但实际上直到晚上7点才拿到房间。工作人员也没有任何道歉。
我们把行李放到房间里后就回到婚礼现场，凌晨2点左右才回来睡觉。当我掀开被子时，发现床单上有一个小血迹！
于是我们只好睡在床的另一头。我拍了张照片，准备稍后给他们看。
早上我们走进浴室，发现浴缸很脏。由于之前那里的员工表现不佳，我们没有向他们投诉。我们知道自己的投诉会被忽视，于是给总经理莉斯·里克顿写信，她表示会展开调查并回复我们，但至今仍没有任何消息。
婚礼是4周前举行的。毫无回应……总经理那边也杳无音信。想想看吧。如果总经理对付费顾客都如此漠不关心，这种态度也必然会影响到员工。显然这里缺乏良好的管理和培训。
由于客服极其不专业，我不会再光顾那里了。那个地方唯一值得称道的就是建筑本身——环境优美，场地也很不错。
不过管理极其糟糕且缺乏专业性，所以请千万不要浪费钱。警告句句属实。
前台服务员态度粗鲁，对于我们请求帮忙解决各种突发状况的要求也置若罔闻。她态度冷漠且言语生硬。
按规定我们应在下午4点入住，但实际上直到晚上7点才拿到房间。工作人员也没有任何道歉。
我们把行李放到房间里后就回到婚礼现场，凌晨2点左右才回来睡觉。当我掀开被子时，发现床单上有一个小血迹！
于是我们只好睡在床的另一头。我拍了张照片，准备稍后给他们看。
早上我们走进浴室，发现浴缸很脏。由于之前那里的员工表现不佳，我们没有向他们投诉。我们知道自己的投诉会被忽视，于是给总经理莉斯·里克顿写信，她表示会展开调查并回复我们，但至今仍没有任何消息。
婚礼是4周前举行的。毫无回应……总经理那边也杳无音信。想想看吧。如果总经理对付费顾客都如此漠不关心，这种态度也必然会影响到员工。显然这里缺乏良好的管理和培训。
由于客服极其不专业，我不会再光顾那里了。那个地方唯一值得称道的就是建筑本身——环境优美，场地也很不错。
不过管理极其糟糕且缺乏专业性，所以请千万不要浪费钱。警告句句属实。
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