点评:I booked a trip through Expedia for an all inclusive. $3,200. as I was double checking things prior to trip I noticed my fiances name had an extra letter at the end of her name almost positive it was entered correctly. Called Expedia and they told me there would be a charge to change it. I agreed thinking maybe I made a mistake. Then they told me the charge $960 to change names and re issue ticket. I was appalled and shocked. Needless to say I got very angry and said this is absolutely ridiculous
they then said they would take off tax still $725 . I asked for supervisor who was the rudest person I've ever spoken to and basically just ended our conversation and transferred me. I didnt want to lose our trip which was booked for her birthday. Now roaming around internet this place is a complete scam and the compliments with BBB are insane and Expedia uses this company . I used Expedia very often and had 5 upcoming reservations with them that I have cancelled. RIdiculous ,disgusting and honestly a crime IMO. STAY AWAY FROM EXPEDIA AND INFINITY TRAVEL!!!!!! TOTAL SCAM!!!!
翻译:我通过 Expedia 预订了一次全包旅行,费用为 3,200 美元。在旅行前我仔细检查了一下,发现我未婚妻的名字末尾多了一个字母,几乎可以肯定她的名字输入正确。我打电话给 Expedia,他们告诉我更改姓名需要收费。我同意了,心想我可能犯了错误。然后他们告诉我更改姓名和重新出票的费用为 960 美元。我感到震惊和震惊。不用说,我非常生气,说这太荒谬了
然后他们说他们会减去税,仍然是 725 美元。我要求找主管,他是我交谈过的最粗鲁的人,他基本上只是结束了我们的谈话并把我转接了。我不想失去我们为她生日预订的旅行。现在在网上闲逛,这个地方完全是个骗局,BBB 的赞美简直是疯了,Expedia 使用这家公司。我经常使用 Expedia,有 5 个即将到来的预订,我已经取消了。荒谬、恶心,说实话在我看来是一种犯罪。远离 EXPEDIA 和 INFINITY TRAVEL!!!!!!完全是骗局!!!