点评:Booked 1 night for a wedding at he resort and my son got very sick and I called and cancelled within 24 hours and was told no problem , all taken care of . Two days later my credit card was charged . I called and spoke to a manager and was rudely told they have a 8 week cancellation policy ! No where on their website is there any cancellation policy listed , and never was a told I would still be charged when I called and called or informed of a cancellation policy . I have sent numerous emails to their managers without a response , and have called several times and always told they are in a meeting and not available . Shame on this resort for not only charging customers that have cancelled and then ignoring emails and phone calls but poor customer service . Would not recommend !!
翻译:我在度假村预订了一晚参加婚礼,结果儿子病得很重。我打电话取消了预订,24小时内就被告知没问题,一切都安排好了。两天后我的信用卡被扣款了。我打电话联系了一位经理,却被粗鲁地告知他们有8周的取消政策!他们的网站上根本没有列出任何取消政策,也从未告知我打电话过去仍然需要付费,也没有人告诉我取消政策。我给他们的经理发了无数封邮件,却没有回复;我打了好几次电话,总是说他们在开会,没空。这家度假村真是太可耻了,不仅向取消预订的顾客收费,还对邮件和电话置之不理,而且客户服务质量也很差。不推荐!