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Guest rudeness is out of control
Wilderness at the Smokies的点评
点评：We have just returned from our third New Year’s Eve stay and fifth overall visit to Wilderness. While we have always enjoyed the resort and its amenities, we were disappointed to find that the level of rudeness and inconsideration from other guests seems to worsen with each visit. Unfortunately, this most recent trip was the most frustrating.
In the waterpark, there were no chairs available for sitting despite hundreds being present. Nearly all chairs were “saved” with towels and personal belongings, often for extended periods while no one was using them. Adding free cubbies and enforcing a policy that removes unattended belongings from unused chairs would greatly improve this issue. Much like a park bench, chairs should be available if no one is actively sitting in them.
During the New Year’s Eve ball drop at midnight, we also observed guests hoarding balls—some carrying five or six—while walking past children who were hoping to get just one. This was especially disappointing during what should be a family-centered celebration.
Additionally, while walking the halls one afternoon, I noticed numerous empty luggage carts left outside guest rooms. Meanwhile, new guests were actively searching for carts during check-in. On one floor alone, there were six carts left unattended. This was frustrating and easily preventable with better enforcement or reminders to return carts after use.
I will commend the maintenance staff. Our dishwasher broke and water was pouring out onto the floor. They were quick to respond.
We truly enjoy Wilderness and have made many great memories there. However, if the level of guest rudeness and lack of consideration continues without intervention, we will have to reconsider returning in the future.
In the waterpark, there were no chairs available for sitting despite hundreds being present. Nearly all chairs were “saved” with towels and personal belongings, often for extended periods while no one was using them. Adding free cubbies and enforcing a policy that removes unattended belongings from unused chairs would greatly improve this issue. Much like a park bench, chairs should be available if no one is actively sitting in them.
During the New Year’s Eve ball drop at midnight, we also observed guests hoarding balls—some carrying five or six—while walking past children who were hoping to get just one. This was especially disappointing during what should be a family-centered celebration.
Additionally, while walking the halls one afternoon, I noticed numerous empty luggage carts left outside guest rooms. Meanwhile, new guests were actively searching for carts during check-in. On one floor alone, there were six carts left unattended. This was frustrating and easily preventable with better enforcement or reminders to return carts after use.
I will commend the maintenance staff. Our dishwasher broke and water was pouring out onto the floor. They were quick to respond.
We truly enjoy Wilderness and have made many great memories there. However, if the level of guest rudeness and lack of consideration continues without intervention, we will have to reconsider returning in the future.
翻译：我们刚结束了在荒野度假村的第三次跨年夜住宿，也是第五次到访。虽然我们一直都很喜欢这家度假村及其设施，但每次来都感觉其他客人的粗鲁和不体谅程度似乎都在加剧，这让我们很失望。不幸的是，最近这次的体验尤其令人沮丧。
在水上乐园，尽管有数百把椅子，却找不到空位。几乎所有椅子都被毛巾和个人物品“占位”了，而且经常长时间无人使用。如果能增加免费的储物柜，并强制执行清理无人看管物品的规定，就能大大改善这种情况。就像公园长椅一样，如果没人坐，椅子就应该空出来。
在午夜的跨年倒计时水晶球降落仪式上，我们还看到一些客人囤积水晶球——有的甚至拿着五六个——而孩子们却只能眼巴巴地从旁边走过。在这样一个本应以家庭为中心的庆祝活动中，这种行为尤其令人失望。
此外，一天下午我在走廊里散步时，注意到许多空行李车停放在客房外。与此同时，新入住的客人还在四处寻找行李车。仅在一个楼层，就有六辆行李车无人看管。这种情况令人沮丧，其实只要加强管理或提醒客人用完后归还行李车，就能轻松避免。
我要表扬一下维修人员。我们的洗碗机坏了，水漏了一地。他们很快就赶来维修了。
我们非常喜欢 Wilderness 酒店，在那里留下了许多美好的回忆。但是，如果客人粗鲁无礼、缺乏同理心的行为持续下去，而酒店又不采取任何措施，我们将不得不重新考虑是否还会再次入住。
在水上乐园，尽管有数百把椅子，却找不到空位。几乎所有椅子都被毛巾和个人物品“占位”了，而且经常长时间无人使用。如果能增加免费的储物柜，并强制执行清理无人看管物品的规定，就能大大改善这种情况。就像公园长椅一样，如果没人坐，椅子就应该空出来。
在午夜的跨年倒计时水晶球降落仪式上，我们还看到一些客人囤积水晶球——有的甚至拿着五六个——而孩子们却只能眼巴巴地从旁边走过。在这样一个本应以家庭为中心的庆祝活动中，这种行为尤其令人失望。
此外，一天下午我在走廊里散步时，注意到许多空行李车停放在客房外。与此同时，新入住的客人还在四处寻找行李车。仅在一个楼层，就有六辆行李车无人看管。这种情况令人沮丧，其实只要加强管理或提醒客人用完后归还行李车，就能轻松避免。
我要表扬一下维修人员。我们的洗碗机坏了，水漏了一地。他们很快就赶来维修了。
我们非常喜欢 Wilderness 酒店，在那里留下了许多美好的回忆。但是，如果客人粗鲁无礼、缺乏同理心的行为持续下去，而酒店又不采取任何措施，我们将不得不重新考虑是否还会再次入住。
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