旅行
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Lynn T
Spa Day at Bentley
Spa at Best Western Plus Bentley Hotel & Spa的点评
点评：My husband and myself have had a few Spa Days this year at the Bentley Hotel
In June the treatments, a facial and back massage were excellent. Due to staff shortages, the back massage is no longer available and has been replaced with a Rasal Mud Treatment. This is a treatment you apply yourself, so ideally needs 2 people, to apply to back area. When I asked the staff whether they would apply the products to my husband's back, they implied it was for two people, so the product was applied to each other. "Which people find fun". Being 70 years of age we are looking for pampering, which I feel a Spa Day should be. Today, the chamber was not as steamy and warm as the last time we had one. Usually when sitting in the chamber you don't normally see the other person sitting opposite you
My husband loves going to the spa to unwind, unfortunately there is only 2 loungers by the pool and 3 upstairs in the quiet area, plus 4 seats with a table. Bentley Spa is not a relaxing environment to spend the day
The Sauna is cramped on the lower level, due to arthritis in my knees sitting on the top level is not an option
Steam room is good, seats about 4
The two foot spas and two Rainforest Showers, one was not working. The shower has never worked on any of our visits. On one visit a few months back, we did see a maintenance man looking at the shower
We were asked to attend at 9.30 am no one on reception to greet us
The locker key I was given, was for a locker on the top level, number 71. Being under 5 foot tall with arthritis, it was difficult to get robe and towel off shelves. Towel was thin and needs replacing. Robe absorbed a lot of water and became very heavy as the morning went on. At 11.30 after treatment I needed help to get the robe on. We asked lady at reception to move our Afternoon Tea, so we could go home earlier. Something we have never done before on our Spa Days
Other than two couples staying at the hotel which were gone by 10,30 am and a member and his daughter that came about 12.30 we were the only ones there
The relaxation room feels very cool. The water in that room was not refreshing. No ice or fruit. The jug of water where the foot spa, was, today, was cooler and more
refreshing, which with the heated seat, did not make sense
I informed Amy when her and her other therapist came in, which was around 11am that the visit today was falling short on our expectations
Two Beauty Therapists on duty today, neither one doing massages, which has been the case for months. Disgusting, the mud treatment is a cop out, anyone who could read, could deliver 3 products on a wooden platter.
When I left the Spa, I waited for husband outside. Receptionist was hoovering the floor so unable to sit inside. Would be nice to be able to leave wet robe and towel in Changing Room rather than dragging to Reception
The Afternoon Tea was served by a pleasant member of staff that was attentive and caring to our needs
Always nice background music in the Dining Room
The coffee was excellent and the sandwiches, fresh and tasty. Scone warmed. Generous portion of jam and cream. One of the better "Teas" we have had, this year
At the hotel reception, the member of staff on duty did not acknowledge us, going in or out of the building. When we arrived to have Tea the dining room was in darkness with no staff member to greet us
The Hotel Spa does need to improve
Picking the phone up and communicating with each other would be a start
Today, our Spa Day was a soulless experience. No good feel factor, did not do anything for my mental health.
If you buy a product, in our case, an Afternoon Tea, Massage and Facial Spa Day you expect to have that delivered to you
In June the treatments, a facial and back massage were excellent. Due to staff shortages, the back massage is no longer available and has been replaced with a Rasal Mud Treatment. This is a treatment you apply yourself, so ideally needs 2 people, to apply to back area. When I asked the staff whether they would apply the products to my husband's back, they implied it was for two people, so the product was applied to each other. "Which people find fun". Being 70 years of age we are looking for pampering, which I feel a Spa Day should be. Today, the chamber was not as steamy and warm as the last time we had one. Usually when sitting in the chamber you don't normally see the other person sitting opposite you
My husband loves going to the spa to unwind, unfortunately there is only 2 loungers by the pool and 3 upstairs in the quiet area, plus 4 seats with a table. Bentley Spa is not a relaxing environment to spend the day
The Sauna is cramped on the lower level, due to arthritis in my knees sitting on the top level is not an option
Steam room is good, seats about 4
The two foot spas and two Rainforest Showers, one was not working. The shower has never worked on any of our visits. On one visit a few months back, we did see a maintenance man looking at the shower
We were asked to attend at 9.30 am no one on reception to greet us
The locker key I was given, was for a locker on the top level, number 71. Being under 5 foot tall with arthritis, it was difficult to get robe and towel off shelves. Towel was thin and needs replacing. Robe absorbed a lot of water and became very heavy as the morning went on. At 11.30 after treatment I needed help to get the robe on. We asked lady at reception to move our Afternoon Tea, so we could go home earlier. Something we have never done before on our Spa Days
Other than two couples staying at the hotel which were gone by 10,30 am and a member and his daughter that came about 12.30 we were the only ones there
The relaxation room feels very cool. The water in that room was not refreshing. No ice or fruit. The jug of water where the foot spa, was, today, was cooler and more
refreshing, which with the heated seat, did not make sense
I informed Amy when her and her other therapist came in, which was around 11am that the visit today was falling short on our expectations
Two Beauty Therapists on duty today, neither one doing massages, which has been the case for months. Disgusting, the mud treatment is a cop out, anyone who could read, could deliver 3 products on a wooden platter.
When I left the Spa, I waited for husband outside. Receptionist was hoovering the floor so unable to sit inside. Would be nice to be able to leave wet robe and towel in Changing Room rather than dragging to Reception
The Afternoon Tea was served by a pleasant member of staff that was attentive and caring to our needs
Always nice background music in the Dining Room
The coffee was excellent and the sandwiches, fresh and tasty. Scone warmed. Generous portion of jam and cream. One of the better "Teas" we have had, this year
At the hotel reception, the member of staff on duty did not acknowledge us, going in or out of the building. When we arrived to have Tea the dining room was in darkness with no staff member to greet us
The Hotel Spa does need to improve
Picking the phone up and communicating with each other would be a start
Today, our Spa Day was a soulless experience. No good feel factor, did not do anything for my mental health.
If you buy a product, in our case, an Afternoon Tea, Massage and Facial Spa Day you expect to have that delivered to you
翻译：我和我丈夫今年在宾利酒店度过了几个水疗日
六月的护理、面部和背部按摩非常棒。由于人手短缺，背部按摩不再提供，取而代之的是 Rasal 泥疗。这是您自己进行的治疗，因此最好需要 2 个人来进行背部区域的治疗。当我问工作人员是否要把产品涂在我丈夫的背上时，他们暗示这是两个人的，所以产品是互相涂的。 “哪些人觉得有趣”。作为 70 岁的人，我们正在寻求呵护，我觉得水疗日应该如此。今天，房间不像上次那样潮湿和温暖。通常，当坐在房间里时，您通常看不到坐在您对面的其他人
我丈夫喜欢去水疗中心放松身心，遗憾的是泳池边只有 2 个躺椅，楼上安静的区域只有 3 个躺椅，还有 4 个带桌子的座位。 Bentley Spa 并不是一个可以轻松度过一天的环境
桑拿房位于下层，空间狭小，因为我的膝盖患有关节炎，所以不能选择坐在顶层
蒸汽房很好，座位大约4个
两个足部水疗中心和两个雨林淋浴间，其中一个不起作用。在我们的任何一次访问中，淋浴都没有用过。几个月前的一次访问中，我们确实看到一名维修人员在看淋浴
我们被要求在上午 9.30 参加，接待处没有人迎接我们
我拿到的储物柜钥匙是顶层 71 号储物柜的钥匙。我身高不到 5 英尺，患有关节炎，很难从架子上拿下长袍和毛巾。毛巾很薄，需要更换。随着早晨的过去，长袍吸收了大量的水分，变得越来越重。治疗后 11.30，我需要帮助才能穿上长袍。我们要求接待处的女士把我们的下午茶搬走，这样我们就可以早点回家。我们在水疗日从未做过的事情
除了入住酒店的两对夫妇在上午 10.30 之前离开以及一名会员和他的女儿在 12.30 左右来到酒店外，我们是那里唯一的客人
休闲室感觉很酷。那个房间的水不清爽。没有冰或水果。今天足部水疗中心的一壶水更凉了，更多了
令人耳目一新，这与加热座椅没有任何意义
上午 11 点左右，当艾米和她的另一位治疗师进来时，我告诉她今天的访问没有达到我们的预期
今天有两名美容师值班，没有人做按摩，这种情况已经持续了好几个月了。恶心的是，泥浆处理是一种逃避，任何能读书的人都可以在木盘上提供 3 个产品。
当我离开水疗中心时，我在外面等丈夫。接待员正在用吸尘器清扫地板，因此无法坐在里面。如果能够把湿袍和毛巾留在更衣室而不是拖到接待处就好了
下午茶是由一位令人愉快的工作人员提供的，他们很细心，关心我们的需求
餐厅里的背景音乐总是好听
咖啡很棒，三明治新鲜可口。烤饼变暖了。大量的果酱和奶油。今年我们喝过的最好的“茶”之一
在酒店接待处，值班的工作人员没有与我们进出大楼打招呼。当我们到达喝茶时，餐厅一片漆黑，没有工作人员迎接我们
酒店水疗中心确实需要改进
拿起电话并互相沟通将是一个开始
今天，我们的水疗日是一次没有灵魂的经历。没有良好的感觉因素，对我的心理健康没有任何帮助。
如果您购买产品（在我们的例子中是下午茶、按摩和面部水疗日），您希望将其交付给您
六月的护理、面部和背部按摩非常棒。由于人手短缺，背部按摩不再提供，取而代之的是 Rasal 泥疗。这是您自己进行的治疗，因此最好需要 2 个人来进行背部区域的治疗。当我问工作人员是否要把产品涂在我丈夫的背上时，他们暗示这是两个人的，所以产品是互相涂的。 “哪些人觉得有趣”。作为 70 岁的人，我们正在寻求呵护，我觉得水疗日应该如此。今天，房间不像上次那样潮湿和温暖。通常，当坐在房间里时，您通常看不到坐在您对面的其他人
我丈夫喜欢去水疗中心放松身心，遗憾的是泳池边只有 2 个躺椅，楼上安静的区域只有 3 个躺椅，还有 4 个带桌子的座位。 Bentley Spa 并不是一个可以轻松度过一天的环境
桑拿房位于下层，空间狭小，因为我的膝盖患有关节炎，所以不能选择坐在顶层
蒸汽房很好，座位大约4个
两个足部水疗中心和两个雨林淋浴间，其中一个不起作用。在我们的任何一次访问中，淋浴都没有用过。几个月前的一次访问中，我们确实看到一名维修人员在看淋浴
我们被要求在上午 9.30 参加，接待处没有人迎接我们
我拿到的储物柜钥匙是顶层 71 号储物柜的钥匙。我身高不到 5 英尺，患有关节炎，很难从架子上拿下长袍和毛巾。毛巾很薄，需要更换。随着早晨的过去，长袍吸收了大量的水分，变得越来越重。治疗后 11.30，我需要帮助才能穿上长袍。我们要求接待处的女士把我们的下午茶搬走，这样我们就可以早点回家。我们在水疗日从未做过的事情
除了入住酒店的两对夫妇在上午 10.30 之前离开以及一名会员和他的女儿在 12.30 左右来到酒店外，我们是那里唯一的客人
休闲室感觉很酷。那个房间的水不清爽。没有冰或水果。今天足部水疗中心的一壶水更凉了，更多了
令人耳目一新，这与加热座椅没有任何意义
上午 11 点左右，当艾米和她的另一位治疗师进来时，我告诉她今天的访问没有达到我们的预期
今天有两名美容师值班，没有人做按摩，这种情况已经持续了好几个月了。恶心的是，泥浆处理是一种逃避，任何能读书的人都可以在木盘上提供 3 个产品。
当我离开水疗中心时，我在外面等丈夫。接待员正在用吸尘器清扫地板，因此无法坐在里面。如果能够把湿袍和毛巾留在更衣室而不是拖到接待处就好了
下午茶是由一位令人愉快的工作人员提供的，他们很细心，关心我们的需求
餐厅里的背景音乐总是好听
咖啡很棒，三明治新鲜可口。烤饼变暖了。大量的果酱和奶油。今年我们喝过的最好的“茶”之一
在酒店接待处，值班的工作人员没有与我们进出大楼打招呼。当我们到达喝茶时，餐厅一片漆黑，没有工作人员迎接我们
酒店水疗中心确实需要改进
拿起电话并互相沟通将是一个开始
今天，我们的水疗日是一次没有灵魂的经历。没有良好的感觉因素，对我的心理健康没有任何帮助。
如果您购买产品（在我们的例子中是下午茶、按摩和面部水疗日），您希望将其交付给您
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