点评:I tried to sort this out with the business but they didn't care to respond to my email, so here's my review. I booked the 1 hour Birthday package. It said max 10 kids, 4 VR headsets plus refreshments for 250 CHF. Kids were divided into 3 groups - 1 group 4 and 2 groups of 3. Each group played 10 minutes then we were told that it was over. I was completely shocked and the women employee was very dismissive. She said that it only includes 30 minutes VR and 30 minutes for cake. I told her that is not mentioned at all in the package online and that there is another package for the same price where the kids could play for 30 minutes. I asked if she could fix it so they could play longer.
She didn't care to help and we had to leave after 30 minutes. Overall experience was very bad, service was very bad and business didn't care to rectify. I will never book a birthday or any session there again.
翻译:我试图与商家解决这个问题,但他们根本不回复我的电子邮件,所以以下是我的评论。我预订了 1 小时生日套餐。套餐上说最多可容纳 10 名儿童、4 台 VR 耳机和茶点,价格为 250 瑞士法郎。孩子们被分成 3 组 - 1 组 4 人,2 组 3 人。每组玩了 10 分钟后就被告知玩完了。我完全震惊了,女员工非常不屑一顾。她说这只包括 30 分钟的 VR 和 30 分钟的吃蛋糕时间。我告诉她网上的套餐里根本没有提到这一点,还有另一个价格相同的套餐,孩子们可以玩 30 分钟。我问她是否可以解决这个问题,以便他们可以玩更长时间。
她没有帮忙,我们不得不在 30 分钟后离开。总体体验非常糟糕,服务非常差,商家不愿意纠正。我再也不会在那里预订生日或任何课程了。