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Only Reserve With Prime Time Shuttle if You're OK With Last Minute Cancellations
Prime Time Shuttle的点评
点评：Back in February 2025, I saw several reviewers on different sites stating that their PrimeTime shuttle got canceled at the last minute. I decided, regrettably, to take my chances. I wish I hadn't. I can see why this business is not BBB Accredited.
I reserved a roundtrip drop off and pickup to LAX four months prior to our trip. I also called and confirmed both reservation 2 weeks prior to the trip. There were 7 or us in my group, including 3 children.
The pick up in Fontana drop off at LAX went as planned.
The reservation for the return trip (LAX to Fontana) did not go as planned. This reservation was canceled the night before the pickup was to take place - less than 24 hours before landing at LAX! The email I received said the cancellation was due to my change of plans. WRONG. I did not initiate any cancellation. We were out of the country at the time and had limited cell service. I was able to contact PrimeTime the morning of our return flight, and all I got was "we're sorry for the inconvenience" and "we will refund the cost this trip". INCONVENIENCE?
I have texted, emailed, and talked on the phone with representatives. They all say the same thing. "We apologize for the inconvenience". No one has been able to tell me what happened. Trying to find last minute transportation for a group of 7 including 3 children is more than an inconvenience. It felt dismissive.
I DO NOT recommend PrimeTime Shuttle to anyone. They do not honor their agreements, they are not transparent, and they minimize the impact their poor management has on the customer.
I reserved a roundtrip drop off and pickup to LAX four months prior to our trip. I also called and confirmed both reservation 2 weeks prior to the trip. There were 7 or us in my group, including 3 children.
The pick up in Fontana drop off at LAX went as planned.
The reservation for the return trip (LAX to Fontana) did not go as planned. This reservation was canceled the night before the pickup was to take place - less than 24 hours before landing at LAX! The email I received said the cancellation was due to my change of plans. WRONG. I did not initiate any cancellation. We were out of the country at the time and had limited cell service. I was able to contact PrimeTime the morning of our return flight, and all I got was "we're sorry for the inconvenience" and "we will refund the cost this trip". INCONVENIENCE?
I have texted, emailed, and talked on the phone with representatives. They all say the same thing. "We apologize for the inconvenience". No one has been able to tell me what happened. Trying to find last minute transportation for a group of 7 including 3 children is more than an inconvenience. It felt dismissive.
I DO NOT recommend PrimeTime Shuttle to anyone. They do not honor their agreements, they are not transparent, and they minimize the impact their poor management has on the customer.
翻译：早在2025年2月，我就在不同网站上看到几位评论说他们的PrimeTime班车在最后一刻被取消了。很遗憾，我决定冒险一试。真希望我没有这么做。我明白为什么这家公司没有获得BBB认证。
我在旅行前四个月预订了往返洛杉矶国际机场的接送服务。我还在旅行前两周打电话确认了这两个预订。我们一行人一共7人，包括3个孩子。
在丰塔纳的接送服务按计划进行。
回程（洛杉矶国际机场到丰塔纳）的预订没有按计划进行。这个预订是在接送服务开始前一天晚上取消的——距离抵达洛杉矶国际机场不到24小时！我收到的电子邮件说取消是由于我改变了计划。错了。我没有主动取消预订。当时我们不在国内，手机信号有限。我在返程航班当天早上联系了 PrimeTime，但得到的回复只有“很抱歉给您带来不便”和“我们将退还本次行程的费用”。不便？
我给客服人员发了短信、发了邮件，也打了电话。他们的回复都一样：“很抱歉给您带来不便”。但没有人告诉我发生了什么。在最后一刻为一个7人（包括3个孩子）的团体寻找交通工具，不仅麻烦，而且感觉很不礼貌。
我不会向任何人推荐 PrimeTime Shuttle。他们不遵守协议，不透明，而且极力淡化其糟糕的管理对客户的影响。
我在旅行前四个月预订了往返洛杉矶国际机场的接送服务。我还在旅行前两周打电话确认了这两个预订。我们一行人一共7人，包括3个孩子。
在丰塔纳的接送服务按计划进行。
回程（洛杉矶国际机场到丰塔纳）的预订没有按计划进行。这个预订是在接送服务开始前一天晚上取消的——距离抵达洛杉矶国际机场不到24小时！我收到的电子邮件说取消是由于我改变了计划。错了。我没有主动取消预订。当时我们不在国内，手机信号有限。我在返程航班当天早上联系了 PrimeTime，但得到的回复只有“很抱歉给您带来不便”和“我们将退还本次行程的费用”。不便？
我给客服人员发了短信、发了邮件，也打了电话。他们的回复都一样：“很抱歉给您带来不便”。但没有人告诉我发生了什么。在最后一刻为一个7人（包括3个孩子）的团体寻找交通工具，不仅麻烦，而且感觉很不礼貌。
我不会向任何人推荐 PrimeTime Shuttle。他们不遵守协议，不透明，而且极力淡化其糟糕的管理对客户的影响。
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