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Fran66
Poor Service in the Resturant
Mercure Warwickshire Walton Hall Hotel Spa的点评
点评：Booked a Spa overnight trip with a friend. We had been before a couple of years ago, and had a good time. We felt really let down by the restaurant wait times. We had pre-booked afternoon tea, on arrival at the restaurant there were two other tables occupied both had food, so I was surprised that we had to wait nearly 40 minutes for our food, which only need a couple of sandwiches making and a couple of scones heating. In the evening we again pre-booked and arrived early for our 7:30pm booking. The restaurant was only half full at the time, and the server had pre-warned us there was a 20 minute wait on food as the kitchen was short staffed. However we were not expecting to wait over 1.5 hours for what was basically a cooked piece of salmon on a bed of rice and some gnocchi in a sauce. While we wait for our food (It eventually arrived at 9:10pm,) we watched as tables who had been seated upto an hour after us had been seated and feed before us. After finally getting our food we went to make a complaint about the long wait only to be told by the gentleman who looked like he was in charge that he was short staffed and there was nothing he could do about, He didn't even offer any thing in compensation when we asked, He just walked away.
It was a shame as this tainted the stay for us and we would think again before coming back again.
It was a shame as this tainted the stay for us and we would think again before coming back again.
翻译：我和朋友预订了一次水疗过夜之旅。几年前我们来过，当时感觉不错。但这次餐厅的等位时间让我们非常失望。我们提前预订了下午茶，到达餐厅时，只有另外两桌客人，而且都已经用餐了。所以，我们等了将近40分钟才吃到我们的菜，而我们的菜其实只是做了几个三明治，烤了几个司康饼而已，这让我很意外。晚上，我们再次提前预订，并提前到达，预订时间是晚上7:30。当时餐厅只坐了一半的客人，服务员也事先告知我们，由于厨房人手不足，上菜可能需要20分钟。然而，我们没想到，我们竟然等了一个半小时才吃到一份基本上就是一块烤鲑鱼盖在米饭上，再加一些酱汁的土豆丸子。在我们等待食物的这段时间里（最终在晚上9:10才上菜），我们眼睁睁地看着比我们晚一个小时入座的客人都已经入座并开始用餐了。终于等到食物后，我们去投诉等待时间过长，结果一位看起来像是负责人的男士告诉我们，人手不足，他无能为力。我们提出补偿要求时，他甚至没有提出任何补偿，就直接走开了。
这真是太遗憾了，影响了我们的用餐体验，以后我们会慎重考虑是否再次光顾。
这真是太遗憾了，影响了我们的用餐体验，以后我们会慎重考虑是否再次光顾。
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