点评:First visit and possibly the last. Paid £109 for a day spa with a 30 min treatment and a slot of half hour in the hot tub. It stated in our package complimentary hot drinks, these were charged extra and you had leave the spa area and walk to the main reception area, pay and carry them back across. Carrying money is t really what you want to do on a Spa Day. The relaxation room was lovely but no where near big enough when you have multiple group bookings. Our hot tub booking was over half an hour late and our 30 min treatment was reduced to 20 mins due to not enough staff so paying £109 was extortionate when it included no hot drinks, 1 glass of fizz, afternoon tea (which was lovely) and a shortened treatment which was supposed to be the best part to find out staff had been told to shorten treatments as they were short staffed. No management to discuss this with and no offer of a voucher for a future visit or any partial refund. Staff were lovely.
翻译:第一次也是最后一次来。花了109英镑预订了一日水疗套餐,包含30分钟的护理和半小时的热水浴缸。套餐上写着包含免费热饮,但实际上却要额外收费,而且必须离开水疗区走到前台付款,然后再拿着热饮回来。谁想在水疗日还得带着钱到处跑呢?休息室很漂亮,但如果是多人团体预订的话,空间就显得不够用了。我们的热水浴缸预约晚了半个多小时,而且由于人手不足,30分钟的护理也被缩短到了20分钟。109英镑的价格简直是敲诈,因为套餐里没有热饮,只有一杯气泡酒、下午茶(虽然下午茶很美味),而且护理时间也被缩短了——本来应该是护理的精华部分,结果却发现工作人员被告知要缩短护理时间,因为人手不够。没有管理人员可以沟通,也没有提供下次使用的代金券或任何形式的退款。工作人员倒是挺友善的。